Store Manager

• Jan 2023 - Present

Office Administrator

• Nov 2021 - Jan 2023

Key Responsibilities: Customer Relationship Management (Handling phone queries, manage job flow queue, maintaining benchmarks for customer satisfaction, serving customers on retail floor with technical/sales enquiries and jobs) Customer Service: Serving customers on a daily basis, managing cash flow/transaction processing on retail floor. Managing and maintaining inventory both from Apple and our suppliersProviding administration support as required from management and service department members (general perspective such as how to prioritise current jobs, how to help out our customers and assisting with creating daily schedules for technicians, booking shipping through couriers, organising store) Key Achievements: -Obtained service excellence messages on Google from my customers relative to providing excellent customer service and quick turnaround time for repairs/friendly customer service. - Learned how to manage shipments internally through Apple with regards to stock handling and inventory management- Learned how to utilise CRM software to leverage service excellence for our customers- Gained experience in positioning repair strategies to customers and providing educational and learning opportunities for our customers on how to optimally use their Apple devices.

Assistant Manager

• Nov 2013 - Oct 2021

Worked across multiple roles as Crew Member, Team Leader and Manager. Crew Member: 2013-2014 Team Leader: 2014-2017 Management: 2017-2021 Management has entailed managing over portfolios such as Labour, Food and Management Controllables- Food Portfolio: -Managed Food Budgets within portfolio range of June 2018-December 2018 at Kingsway franchise with a rolling average of 1.12% of overall cost of sales. - Took care of ordering, inventory and stocktake, managed of transfers in/out and credit notes Labour Portfolio: -Managed a staff load of >50 employees at Watergardens Hungry Jacks Franchise issuing out company wide contracts, conducting interviews, screening candidates for the job, onboarding employees and conducting OHS orientations. -Worked an understanding of Labour Laws/Regulations Management Controllables Budget: -Managed the Controllables Budget (June 2018-December 2018) to have our EBITDA at averaging 8-9% (Low volume store in Kingsway Franchise) through controlling Repair and Maintenance costs, looking after Preventative Maintenance Schedules and trained crew/shift supervisors how to clean/conduct PM on the equipment.

Recruitment Intern (Virtual Internship 8 week Contract Role)

• Jun 2021 - Jul 2021

Project description: Systemised Sourcing Undertook 2 projects for our 2 clients in Healthcare and Entertainment (NFT's) Sector. Sourced candidates for roles in Healthcare (RN, Physicians, OB-GYN's etc), Human Resources (HR Business Partner, Senior Recruiter and Head of Talent Acquisition) and a Virtual Community Manager role (for the Entertainment sector client). Project roles: • Admin Support • Research on Client Industry to Identify Companies to Source From • Sourcing Candidates Via Technology and Social Media- Utilised platforms such as Hiretual, Kendo, ContactOut, Recruit.in • Writing Screen Notes with Candidates for Client Submission • Background Checks/Onboarding Knowledge Gathering for Candidates Receiving Offers • Evaluate and Solve for AI in Recruitment through Boolean String • Writing Job Descriptions for roles

Event Manager

• Jan 2021 - Jun 2021

Worked alongside co-founders to liaise with external partners to formulate a team of mentors to go around to schools and end the disparity to racism. Worked alongside co-founders to liaise with external partners to formulate a team of mentors to go around to schools and end the disparity to racism.