IT Project Manager

• Apr 2015 - Present

Extensive experience with infrastructure projects involving installation of physical equipment in IBM and customer datacenters (servers and the required power, cabling, networking, and storage devices for them to function fully). I have also worked with remote support groups to perform OS installations, tools installations, and customer application setup and support.• Manage schedule, scope, risk, issues, budget and track status of ongoing projects encompassing server builds, Oracle upgrades, Citrix, AD and LDAP services, DHCP and Radius migrations, and operational activities involving SAN infrastructure, NAS, and enterprise Backup/Restore solutions.• Communicate with customer, technical team, and management on project status at the designated cadence – weekly or daily depending on the nature of the project. • Extensive experience with standing up new data centers and building Wintel and Linux servers.• Extensive experience with migrating applications from older physical servers to newly built VMs and decommissioning legacy systems.• Extensive experience managing remote teams from Asia, South America, and Europe – successfully managing time zones and language barriers.

Application Lead

• Worked with system administrators to implement increased security requirements for Sarbanes-Oxley compliance.• Diagnosed and resolved application problems and evaluated application and system logs to ensure Tivoli monitoring and alarming thresholds were set appropriately.• Architected solutions based on customer requirements as business requirements changed and customer locations were consolidated and reconfigured. • Worked with system administrators to implement increased security requirements for Sarbanes-Oxley compliance.• Diagnosed and resolved application problems and evaluated application and system logs to ensure Tivoli monitoring and alarming thresholds were set appropriately.• Architected solutions based on customer requirements as business requirements changed and customer locations were consolidated and reconfigured.

Service Delivery Manager

• May 2013 - Present

• Sit at the customer site and act as the liaison between the customer and the various remote delivery teams (both inside and outside the U.S.) investigating root causes for problems, working with architects to gather the data required to provide accurate solutions in the Request for Service process, and working to coordinate and manage the changes required to implement agreed upon solutions.• Monitor and manage Service Level performance & report attainment and potential exposures in a timely manner.• Continually identify ways to reduce cost delivering services and improve service.• Drive/participate and coordinate audit readiness and GSD331 compliance for delivery.