Experience

Five Star Credit Union

• United States
• Banking
• 1 - 100 Employee

• Brand and Business Model Advocate

  • Jan 2023 - Present

  1. Assumes responsibility for the effective and professional completion of the Business and Brand Model Audit. a. Conducts quarterly Business and Brand Audits for each financial center location to ensure implementation of model is being executed flawlessly and monitor for areas needing improvement. b. Travel as required to all financial center locations across the retail footprint of Five Star. c. Utilize Business and Brand Model Audit template, providing objective scoring of each financial center location and reporting findings to Financial Center Manager, Market Director, and VP, Retail Sales and Service timely. d. Promotes and supports Business and Brand Model across all financial center locations. 2. Assumes responsibility for Business and Brand Model Support. a. Provides support and assistance as needed in ongoing Business and Brand Model projects such as providing documentation or communication as needed. b. Acts as a liaison between financial centers or departments to promote and support the adoption of the Business and Brand Model. 3. Assumes responsibility for Central Knowledge Support. a. Assist with the creation and initial implementation of a centralized corporate knowledgebase resource that will house all documents by department for quick and easy access of all employees. b. Collaborate with all departments, encouraging and providing insights in creating a SharePoint site by department. c. Provide oversight of the central knowledgebase, working with other departments to ensure their documents and SharePoint sites are current.



Verizon Authorized Retailer, TCC

• United States
• Retail
• 700 & Above Employee

• District Sales Manager

  • May 2021 - Jan 2023

  Utilize tools and resources to effectively manage multiple locations and maintain work life balance.Impact employees through coaching, teaching, and training to meet sales and operational goals.Follow up with customers as needed to increase customer retention and provide solutions.Responsible to enforce policy and procedures for inventory, safe and cash management.Maintain store organization, marketing/merchandise presentation and overall store appearance.Build and develop succession planning for employees.Conduct team meetings and weekly one on one conversations around development of individual/team performance.Responsible for creating and managing weekly schedules to meet the needs of the business.Positive influence for my employees, peers, field leadership, vendors, customers, and communities.Consistently recruit, interview and hire awesome people for locations.Community involvement through company support initiatives, volunteer hours and grant submissions.

• Field Trainer

  • Dec 2019 - May 2021

  Facilitates training exercises and activities to illustrate the content. Communicates with the Content Development Team to enhance curriculum and/or update. Conducts store visits in the field to ensure employees maintain a working knowledge of in-store practices, products and trends, as well as, an understanding of the current job requirements within the Retail channel. Communicates all feedback to aid in the development of the curriculum. Coaches staff as required. Writes and conducts compact courses via webinars for Retail employees. Works weekly in the store environment side by side with retail staff to ensure that their skill remains relevant.



Five Star Credit Union

• United States
• Banking
• 1 - 100 Employee

• Member Services Specialist

  • Aug 2019 - Dec 2019

  Responsible for the efficient, effective, and accurate performance of Teller functions including but not limited to: processing member transactions, maintaining and protecting credit union and member information, account maintenance, and daily transaction verifications. Assist team members as needed with reports, training, referrals and transactions. Responsible for the efficient, effective, and accurate performance of Teller functions including but not limited to: processing member transactions, maintaining and protecting credit union and member information, account maintenance, and daily transaction verifications. Assist team members as needed with reports, training, referrals and transactions.



Verizon Authorized Retailer, TCC

• United States
• Retail
• 700 & Above Employee

• District Manager

  • May 2014 - Jul 2019

  Utilize tools and resources to effectively manage multiple locations and maintain work life balance. Impact employees through coaching, teaching, and training to meet sales and operational goals. Follow up with customers as needed to increase customer retention and provide solutions. Responsible to enforce policy and procedures for inventory, safe and cash management. Maintain store organization, marketing/merchandise presentation and overall store appearance. Build and develop succession planning for employees. Conduct team meetings and weekly one on one conversations around development of individual/team performance. Responsible for creating and managing weekly schedules to meet the needs of the business. Positive influence for my employees, peers, field leadership, vendors, customers, and communities. Consistently recruit, interview and hire awesome people for locations. Community involvement through company support initiatives, volunteer hours and grant submissions.



Vantage Sourcing, LLC

• Dothan, Alabama Area

• Supervisor

  • Feb 2006 - Oct 2013

  Provided leadership and support to 10-15 employees within a call center environment for Verizon Wireless. Provided 1 on 1 coaching, quality coaching and on the spot coaching within daily activities. Upon initial employment with Vantage Sourcing I worked as a call center associate in financial service/customer service departments, transfer of service department, and business accounts. I advanced multiple time during my employment here as well. From phone associate, to team lead, then quality associate and finally supervisor.