Senior CRM Consultant

• May 2020 - Present

Salesforce Consultant

• Apr 2019 - May 2020

Responsible for: - Functional requirement gathering workshops and implementation - Writing of Proof of Concept documentation - Salesforce system set-up - Experience of data migration with data loading tools - Use of process automation tools - Report and dashboard creation Projects: Rikolto International Toyo Ink Europe Responsible for: - Functional requirement gathering workshops and implementation - Writing of Proof of Concept documentation - Salesforce system set-up - Experience of data migration with data loading tools - Use of process automation tools - Report and dashboard creation Projects: Rikolto International Toyo Ink Europe

Project Manager

• Apr 2019 - May 2020

Projects: - Atlas Copco Power Technique - Network Research Belgium Projects: - Atlas Copco Power Technique - Network Research Belgium

Salesforce.com Commercial Center of Excellence Stream/Template Owner

• Mar 2017 - Apr 2019

Govern the usage and development of the commercial salesforce.com applications.Focus areas : Master data, Order management, Asset tracking, User managementCountries : Belgium, Netherlands, Luxembourg, Germany, United Kingdom, Italy, Spain, FranceMain responsibilities : - Analysis of business processes, Fit/Gap analysis, design of new business processes.- Prioritization of requests and stakeholder management.- Implementation of new processes and new system modules.- Participate in projects as an in-house expert : provide expertise and validate proposals of consultants.- Organize user acceptance testing.- Stakeholder management within the 8 countries and the European structure.- Create, review and approve the functional and training documentation.- Train and coach local admins.- First contact for external system support teams to validate new ways of working and procedures.- Support the resolution of escalated incidents.- Transfer of activities to the Global Capabilities Center in Bangalore, India. Show less

Order to Cash - Teamlead Collections Field Belgium

• Apr 2016 - Feb 2017

Team lead of a 6 person team.Responsible for collecting late paymentsFinancial Risk Assessment of customers in cooperation with Sales and the customer service center to reduce overdue payments and commercial lossesCoaching team members :Creating development plans and career pathsCoaching project skills of team members and guide in successful implementation of small projectsIBS Talent Program (Boost) Graduate : Successful completion of training programImplementation of project to reduce lead time of the creation and setup of international export customers Show less

Master Data Expert Western Europe

• Feb 2015 - Mar 2016

Expert for 2 European Master Data teams (Customer Master Data & Pricing and Material Master Data)Improvement of knowledge management in the team : Training of new team membersCreation and update of documentation to ensure knowledge is storedContinuous coaching of team membersProvide technical and process expertise for implementation of projectsContinuous improvement and process review : Implementation of an automated customer creation method. Reduction of workload by 85%.Adapt processes to new business realitiesImplementation of automatic pricing control Show less

Front Office Agent Off Trade Belgium

• Oct 2012 - Mar 2015

First point of contact for Belgian retail customer's questions and complaintsCommunication with customers regarding issues and day to day operationsCooperation with local and European service center to resolve issues and complaints.Managing customer's stock levelsSales administration :creation and follow up of purchase ordersInvoice processing and follow up on payments