Katri Truong
Global Education Officer at Karelia University of Applied Sciences- Claim this Profile
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English Native or bilingual proficiency
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Finnish Full professional proficiency
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Vietnamese Native or bilingual proficiency
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Chinese Elementary proficiency
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French Elementary proficiency
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German Elementary proficiency
Topline Score
Bio
Yulia Shumilova
Katri is always energetic and positive! She sets ambitious goals and resourcefully reaches them! She will be an asset wherever she goes! A pioneer in the education export in Finland!
Juha Manu
Trinh worked on my team almost a year and during that time I noticed that her strengths in sales were capability to take contact to any customer, willingness to really help customers and hunger to gain results. She managed to contact in our B2B sales team more potential customers than rest of our team combined and also handle her selling pipeline systematically. Her eagerness to find solutions to customer needs was noteworthy what I noticed in several cases what she handled. I can recommend Trinh to the positions where person need to be contact with the customers in either selling or manage customer relationships.
Riikka Murole
Trinh is highly motivated and energetic professional who is able to start business relations in new market areas. She has been able to win over customers in challenging situations and serve them with joy and warmth. As a collegue she is supporting and always cheering for others. It has been a pleasure to work with her in a same sales and marketing team.
Yulia Shumilova
Katri is always energetic and positive! She sets ambitious goals and resourcefully reaches them! She will be an asset wherever she goes! A pioneer in the education export in Finland!
Juha Manu
Trinh worked on my team almost a year and during that time I noticed that her strengths in sales were capability to take contact to any customer, willingness to really help customers and hunger to gain results. She managed to contact in our B2B sales team more potential customers than rest of our team combined and also handle her selling pipeline systematically. Her eagerness to find solutions to customer needs was noteworthy what I noticed in several cases what she handled. I can recommend Trinh to the positions where person need to be contact with the customers in either selling or manage customer relationships.
Riikka Murole
Trinh is highly motivated and energetic professional who is able to start business relations in new market areas. She has been able to win over customers in challenging situations and serve them with joy and warmth. As a collegue she is supporting and always cheering for others. It has been a pleasure to work with her in a same sales and marketing team.
Yulia Shumilova
Katri is always energetic and positive! She sets ambitious goals and resourcefully reaches them! She will be an asset wherever she goes! A pioneer in the education export in Finland!
Juha Manu
Trinh worked on my team almost a year and during that time I noticed that her strengths in sales were capability to take contact to any customer, willingness to really help customers and hunger to gain results. She managed to contact in our B2B sales team more potential customers than rest of our team combined and also handle her selling pipeline systematically. Her eagerness to find solutions to customer needs was noteworthy what I noticed in several cases what she handled. I can recommend Trinh to the positions where person need to be contact with the customers in either selling or manage customer relationships.
Riikka Murole
Trinh is highly motivated and energetic professional who is able to start business relations in new market areas. She has been able to win over customers in challenging situations and serve them with joy and warmth. As a collegue she is supporting and always cheering for others. It has been a pleasure to work with her in a same sales and marketing team.
Yulia Shumilova
Katri is always energetic and positive! She sets ambitious goals and resourcefully reaches them! She will be an asset wherever she goes! A pioneer in the education export in Finland!
Juha Manu
Trinh worked on my team almost a year and during that time I noticed that her strengths in sales were capability to take contact to any customer, willingness to really help customers and hunger to gain results. She managed to contact in our B2B sales team more potential customers than rest of our team combined and also handle her selling pipeline systematically. Her eagerness to find solutions to customer needs was noteworthy what I noticed in several cases what she handled. I can recommend Trinh to the positions where person need to be contact with the customers in either selling or manage customer relationships.
Riikka Murole
Trinh is highly motivated and energetic professional who is able to start business relations in new market areas. She has been able to win over customers in challenging situations and serve them with joy and warmth. As a collegue she is supporting and always cheering for others. It has been a pleasure to work with her in a same sales and marketing team.
Credentials
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Advanced Persuasive Selling: Persuading Different Personality Types
LinkedInDec, 2019- Nov, 2024 -
Following Up after a Sales Meeting
LinkedInNov, 2019- Nov, 2024 -
Human Resource Management in Public Sector
Tampere UniversitySep, 2019- Nov, 2024 -
M.A. in TESOL
Victoria University of WellingtonJan, 2006- Nov, 2024 -
Governmental Management and Higher Education Management
CAN THO UNIVERSITYJul, 2003- Nov, 2024
Experience
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Karelia University of Applied Sciences
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Finland
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Higher Education
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100 - 200 Employee
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Global Education Officer
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Aug 2021 - Present
• Direct and effective contribution to Global Education sales, business expansion, customer retention and management • Direct in-charge of Global Education service design and productization • Direct in-charge of Global Education internal and external webpage content updates and design • Active co-operation with partners and stakeholders and Karelia UAS team members • B2B Global Education international student recruitment • Direct in-charge of planning, operating and managing international business delegation visits to Karelia Show less
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Solenovo Ltd.
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Finland
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Information Technology & Services
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1 - 100 Employee
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Customer Success Manager
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Oct 2020 - Aug 2021
Business development analysis and strategies, market research and prospect, international business expansion and negotiations. Main focus is on international market development, customer acquisition, customer retention, customer relationship management, account management and customer services.Within 1 year together with Sale Teams, we have grown international sales to 430,1%. Valtteri Tuominen, Business Joensuu mentor (April, 2021) wrote "Kiitos itsellesi, oli ihan huippuantoisaa koutsata, kun tekeminen kehittyi niin hurjaa vauhtia, joka päivä. Ja se näkyy lopputuloksessa. Hyvä Katri, mahtavaa työtä oot tehny! Vain taivas on rajana tuolla sun työmoraalilla!" (Light English translation version: Thanks to yourself. It was just super rewarding to develop international sales at such a wild speed, every day. Good job, Katri! Your work ethics is high up to the sky!)Juuso Enjala, Solenovo CEO (April, 2021) wrote "...Tulee mieleeni esimerkkinä Katri Truongin määrätietoinen työ mm. Saksan markkinan avaamisessa joka vaati yli 6000 kontaktointia, n.140 virtuaalista tapaamista ja n. 120 sähköpostia jotta saimme yhtiönä tarpeeksi uskottavuutta ja luottamusta rakennettua ensimmäisten asiakkaiden saamiseksi....Olen ylpeä saadessani työskennellä tällaisen porukan kanssa" (Light English translation: "An example comes to the mind is the determined work of Katri Truong, for example, in the opening of German market which required more than 6000 contacts, about 140 virtual meetings, and about 120 emails. Thanks to her work, as Solenovo company, we built enough credibility and trust to get first customers...I am proud to work with such as team") Show less
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International Sale Specialist
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Nov 2019 - Oct 2020
Business development analysis and strategies, market research and prospect, international business expansion and negotiations. Main focus is on customers' acquisition, international market penetration and development.
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Finland University
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Finland
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Higher Education
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1 - 100 Employee
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Key Account Manager
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Feb 2016 - Oct 2019
Strategies, budgeting, market research, business development and negotiations; problem solving at all levels. Main focus is on customer relations, customers’ retention, acquisition, customer feedback, team support and problem solving at all levels. I closed 8 major deals in Vietnam. Customers' acquisition rate grows tremendously in addition to active up-selling and cross-selling to current customers. Customer and cross selling rates reached 160,1% yearly. The biggest achievement is the time length of my customers' retention. Some customers are with me for more than ten years. Show less
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Tampere University
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Finland
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Higher Education
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700 & Above Employee
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Program Coordinator
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Jun 2011 - Jan 2016
Strategy planning, budgeting, reports, negotiations, programme management, business development, customer success management, practical daily execution and problem solving at all levels concerning Vietnamese portfolio. Assisting and tutoring students in the research design and methodology of their M.A. theses. I fulfilled the multi-functioned work tasks of programme management and business expansion for Tampere University. Brought Tampere University many other projects in addition to the current partners. Customer retention and cross selling to current customers rate reached 148,6% more yearly Show less
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Opetushallitus - Utbildningsstyrelsen - Finnish National Agency for Education
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Finland
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Education Management
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200 - 300 Employee
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HEI ICI Project Assistant
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Jan 2011 - May 2011
Responsible for managing HEI ICI application documents and assisting HEI ICI advisory board concerning the Vietnamese applications. Responsible for tasks relating to international communication: conducting research surveys, advising on the content of CIMO website www.studyinfinland.fi, advising the international student seminars and presenting information concerning education opportunities worldwide. Responsible for managing HEI ICI application documents and assisting HEI ICI advisory board concerning the Vietnamese applications. Responsible for tasks relating to international communication: conducting research surveys, advising on the content of CIMO website www.studyinfinland.fi, advising the international student seminars and presenting information concerning education opportunities worldwide.
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Opetushallitus - Utbildningsstyrelsen - Finnish National Agency for Education
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Finland
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Education Management
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200 - 300 Employee
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International communication assistant
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Jun 2010 - Sep 2010
• Conducting a research survey sent to the Vietnamese universities for partnership establishment with Finnish Higher Education Institutions • Advising on the content of CIMO website www.studyinfinland.fi • Assisting the International Student Barometer seminar in CIMO • Presenting information concerning education agents worldwide and other matters • Organizing the competition “This is My Finland” among the Chinese alumni • Consulting the Finnish Higher Education institutions on the Vietnamese higher education system and universities Show less
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Prime Language Center
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Can Tho
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Customer Service Manager and Head of HR
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Feb 2009 - Jul 2009
Designing and teaching language courses, test assessment and quality assurance in language teaching. Developing human resources and managing the company’s staff. Organizing weekly Prime English Speaking Clubs for the company. Designing and teaching language courses, test assessment and quality assurance in language teaching. Developing human resources and managing the company’s staff. Organizing weekly Prime English Speaking Clubs for the company.
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Can Tho University
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Education Administration Programs
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300 - 400 Employee
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University Lecturer
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Sep 2003 - Dec 2008
Teaching English, curriculum design, and student counselling Teaching English, curriculum design, and student counselling
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Education
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2009 - 2011
Tampere University
Master of Arts (M.A.), Higher Education/Higher Education Administration/Research Methodologies -
2010 - 2011
Universidade de Aveiro
M.A in HE Management, HE Management -
2009 - 2010
University of Oslo (UiO)
M.A. in HE Management, Management -
2006 - 2007
Victoria University of Wellington
Master of Arts (M.A.), Teaching English as a Second or Foreign Language/Research Methodologies -
2006 - 2007
Victoria University of Wellington
Master's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor -
2006 - 2007
Victoria University of Wellington
Master's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor -
1999 - 2003
CAN THO UNIVERSITY
Bachelor of Education - BEd, Teaching English as a Second or Foreign Language/ESL Language Instructor
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