Experience

VCI (VeriCheck, Inc.)
• United States
• Financial Services
• 1 - 100 Employee
• CSR

  • May 2021 - Present

UnitedHealth Group
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Provider Services Advocate

  • Feb 2019 - May 2021


EZCheck Check Services

• Customer Support/Account Rep / Tech Support

  • Jul 2003 - May 2017

  Customer Support- Account Rep to 50+ small business and corporate merchant accounts with an annually combined processing volume of over $28.3 million in transactions and an average Net Profit Margin of 48%. I assist customers with invoice billing inquiries and also research and request customer credits for billing discrepancies. I assist customers with questions regarding their funding through the utilization of settlement reports. I train new and current employees, customers and sales reps on our various payment processing services and equipment. I communicate with sales reps and sales offices on behalf of our customers regarding service matters related to product service issues, equipment related issues and customer retention. Tech Support- I assist merchants and sales reps via phone and sometimes in person with trouble shooting and with the installation and downloading of Point-of-Sale equipment and our Internet based service products. Show less



TeleCheck

• Financial Services
• 1 - 100 Employee

• Merchant Services CSR / ACH Department CSR

  • 2000 - 2003

  Merchant Services- I assisted merchants with invoice billing inquiries, issued, researched and requested merchant credits for billing discrepancies. I handled supervisory calls which dealt with issues from merchants and the District sales offices.. ACH Department- I reprocessed, terminated and researched electronic and paper check transactions processed via Checks-By-Phone, Internet processing and Point-of-Sale equipment processing for merchants. I assisted merchants with closing out check transaction batches for reimbursement. Show less



Franklin Covey Inc.

• United States
• Printing Services

• Product Sales Consultant

  • 1997 - 2000

  As a Sales Associate I was responsible for the opening and closing of the store, cash drawer setups and reconciliations, making bank drops, re-merchandising, shipping, cashiering, visual display setups, technical product support and sales floor coverage. I also answered customer calls which contributed to the positive workflow at the company. I was later chosen to be a key holder and participant in a management training program where I assisted management with the weekly scheduling of store staff, generated the daily and weekly sales, productivity and inventory reports and placed inventory orders. I was also given the responsibility of monitoring several corporate client accounts for invoicing and other billing purposes. Show less