Experience

McClung-Logan Equipment Company

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Accounting Associate

  • May 2023 - Present

  Calculate commission amounts for Sales Team Reconcile bank accounts and reporting Review rental to sale conversions for Billing Team Calculate and submit sales tax reporting to various states Process improvements and implementation Calculate commission amounts for Sales Team Reconcile bank accounts and reporting Review rental to sale conversions for Billing Team Calculate and submit sales tax reporting to various states Process improvements and implementation



ML Holdings Company

• United States
• Executive Offices
• 1 - 100 Employee

• Equipment Billing Administrator

  • Oct 2020 - May 2023

  Generate invoices for equipment sales and rentals. Create rental invoicing schedules and maintain rental returns in a timely manner. Invoice all related items such as haul charges, over time hours, etc. Reconcile inventory and research discrepancies. Reconcile cost of goods sold and accrual GL accounts monthly. Prepare rental conversion payoffs for sales team to provide to the customers. Review and verify sales tax exemptions for customers across multiple states. Maintain communication with customers, sales team, and Territory Managers. Additional administrative tasks as required. Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Operations Associate

  • Mar 2019 - Oct 2020

  Management of Government customer accounts, including invoicing, PO tracking, account research and working with client to resolve outstanding issues.Responsible for gathering the necessary data to assist Management with account specific decisionsSupport liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including client billing and payment policies and/or procedures, PeopleSoft issues, etc.Auditing accounts to ensure accurate billing and client specific information Show less

• Prepaid Travel Coordinator

  • Feb 2018 - Mar 2019

  Created and provided data integrity of reporting for prepaid travel in excess of $1.5 millionReview efficiencies in our reporting and processes and work with other departments to make improvementsPublish reporting for the Contractor Expense Team into SharePoint and in Excel to ensure expenses are being processed accurately and timelyUtilize resources to support other departments' research into prepaid travelProvide a high level of customer service through problem solving and critical thinking Show less

• Contractor Expense Specialist

  • Jul 2017 - Feb 2018

  Collect and maintain accurate contractor expense documentation using Excel, Infopath, and PeopleSoftWork with a high-performance team to execute weekly deadlinesPartner with Business Operations Associates to ensure timely billing of expensesBuild partnerships with field offices to provide better customer service to clientsCreate new processes to effectively reconcile contractor prepaid travel Teach new field support on expense processes and best practices



Anne Arundel Broadband, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Operations Administrator

  • Aug 2015 - Jul 2017

  Create, input, and track all underground work to ensure work is completed to system/county specifications in a timely manner Submit underground permits in accordance with county and state government requirements Schedule technician work routes to ensure appointment times are met and improve route efficiencies Contact subscribers to ensure customer satisfaction in regards to recently completed installations and maintenance work Publish meeting notes for various technician and safety meetings Show less



Righteous Cookies & Pastries

• Glen Burnie, Maryland, United States

• Owner

  • Dec 2014 - Aug 2016

  Provide freshly made baked goods and pastries for local cafes Offers daily delivery services for customers Responsible for all invoices, documentation, inventory, purchasing, and quality control Provide freshly made baked goods and pastries for local cafes Offers daily delivery services for customers Responsible for all invoices, documentation, inventory, purchasing, and quality control



One Call Concepts, Inc.

• Public Safety
• 100 - 200 Employee

• Customer Service Representative

  • Feb 2014 - Mar 2015

  Answer incoming calls in a timely and efficient manner Obtain sufficient and accurate ticket information and data from callers Accurately map requests to ensure proper utility notification Provide excellent customer service while demonstrating good listening skills and call control Answer incoming calls in a timely and efficient manner Obtain sufficient and accurate ticket information and data from callers Accurately map requests to ensure proper utility notification Provide excellent customer service while demonstrating good listening skills and call control