Experience

Kittle's Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Nov 2022 - Present

  • Professionally greet & direct customers throughout four acres of furniture styles. • Provided different pricing for each vendor and assisted with the customization of furniture. (i.e., choosing fabric that suits their layout, lifestyle, and more in depth choosing of arm style, pillow count, cushion inserts, etc.) • Provided professional guidance on space planning, color selection, & floorplan layout. • Provided quotes to customers and handled payment for the order over the phone. • Professionally greet & direct customers throughout four acres of furniture styles. • Provided different pricing for each vendor and assisted with the customization of furniture. (i.e., choosing fabric that suits their layout, lifestyle, and more in depth choosing of arm style, pillow count, cushion inserts, etc.) • Provided professional guidance on space planning, color selection, & floorplan layout. • Provided quotes to customers and handled payment for the order over the phone.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Mobile Sales Associate

  • Aug 2022 - Nov 2022

  • Assisted customers with little to no knowledge of how to work a cell phone. • Sell cell phone service, accessiories and home internet to customers. • Set up new phones. (Data transfer, creating new email accounts, changing phone number, making sure cell service is active.) • Assisted customer with phone type that would increase their quality of life and best suits their lifestyle. • Persuaded customers to purchase insurance plan provided by carrier by explaining the perks. (Ex: Replacement of phone if lost or stolen, discounted price of screen replacements.) Show less



Ashley Furniture Homestores

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Senior Sales Associate

  • May 2021 - Jun 2022

  • Achieved the “Million Dollar Writer” achievement within 1 year, 8 out of 22 sales associates achieved this in this location. • Professionally greeted guests & explained the layout of the store to allow the customers to have a more knowledgeable and proficient shopping experience. • Maintained a 45% close rate of overall furniture sales, The average was 25-30% attachment. • Sleep Specialist, maintained 35% attachment to mattress sales, The average was 15% attachment, fit customers to a mattress that specifically suited them, Explained the importance of sleep and how it affects day to day life, asked specific questions on sleeping styles and medical concerns to better assist the customer with the right type of mattress needed for their lifestyle. • Proficient in “Storis” software used to write up sales, run credit checks, and handle payments, Successfully Persuaded customers to use the Ashley financing by explaining the perks and benefits. (i.e.: no down payment, no payment until merchandise is in possession.) • Successfully Persuaded customers to purchase the “protection plan” by explaining the benefits of the plan, maintained 65% attachment rate to sales, The average was 40% attachment. (i.e.: unlimited amount of claims, if not used in five years then able to use on their next in store purchase) • Coordinated and multitasked multiple customers in high traffic scenarios. • Questioned customers about room size, color & layout to better assist their direction with furnishing and colors, performed sketches to outline the space being furnished to assist with the customers image of how the space was going to develop with their furniture selection. • Coordinated delivery times and kept in contact with customers to make sure everything was delivered as discussed, Seen home furnishing experience from start through completion. • Properly completed multiple secret shopper tests, A requirement of being able to explain six things to a customer. Show less