Social Media Manager

• Oct 2022 - Present

Admissions Advisor

• Oct 2017 - Present

Owner

• May 2016 - Present

Owner and operator of Pynk Sapphire Photography. Capturing every moment!!! Owner and operator of Pynk Sapphire Photography. Capturing every moment!!!

Senior Administrative Assistant

• May 2022 - Oct 2022

● Responsibleformaintainingoperationaldutiesoftheentireresearchdepartment ● Dutiesincludeschedulingforcommitteemeetingsforeachofthefourresearchdepartment committees ● Settingupandsendingoutcalendarinvitestoeachcommitteememberwithallrequired information agendas, research materials, articles for review, and doodle polls ● DuringZoomandTeamscallsdocumenteachcall,updateminutes,anddistributeto committee members upon completion ● Maintainalltravelarrangementsincludingflights,hotel,meals,andtransportationforeach traveling committee member ● Listentoallaudiorecordingsofresearchfocusgroupsandcreateawordforword transcription to be used by the lead researcher team ● Createalldocumentsrelatedtoresearchopportunitiesanddistributecommunicationto research participants ● Create,track,andmaintainallcollectedresearchdataobtainedthroughtheQualtrics program, focus groups, email communication, and other data collection methods ● CreateandmaintainparticipantwebpagesrelatedtopresentersandjudgesatENA conference using the Cadmium program ● Workwithvariousdepartmentstoanswerquestionsfrommembers,committees,and board members ● Partnerwithoutsideagenciesandassociationstosetup,conduct,andtrackresearchdata using various programs including Outlook, Excel, Word, Qualtrics, and any other program deemed appropriate by research team leaders. Show less

Head Of Sales MIP divison

• Jul 2016 - Oct 2017

Assistant Manager

• Jul 2015 - Aug 2016

Inside Sales Associate

• Aug 2014 - Jul 2016

• Responsible for maintaining sales & customer relationships with a portfolio of 206 accounts resulting in approximately 2 million dollars in sales in 2014. Provide customer support with business to business customers. Responsible for attaining daily/monthly/yearly sales goals. Develop daily call plans to ensure maximum productivity & customer reach. Track sales numbers daily for team and distribute them to the team & leadership. Maintain an average of 50 out-bound dials and 180 minutes of talk time daily. Understand the company’s products & solutions offer and effectively communicate the relevant message to each customer. Identify what categories customers are not currently purchasing from Grainger and execute techniques to win their business. Finished 2015 at 105.3% to goal and became a 2015 Annual Achiever. Show less

Part Time Supervisor

• Sep 2013 - Jul 2015

• Manage daily store opening & closing operations. Lead entire store in customer service management processes & procedures. Calculate weekly business sales equations. Process daily register statistics, calculate & record hourly sales reads including sales, transactions, conversion rates, and Preferred Customer Program visitors. Assist customers with product questions, ring up customers, and provide phone support. Balance registers twice daily & prepare cash deposits. Perform in stock & customer readiness audits. Supervise & execute twice weekly showroom & storage inventory audit. Perform inventory replenishment daily. Manage monthly store build of corporate developed planograms & rollout of new product & marketing launches. Manage product price adjustments including sales & clearance. Show less

Consumer Relations Manager

• Nov 2013 - Aug 2014

• Provide customer service support for business & consumer customers. Schedule electronic repairs with customers. Manage third party warranty work with negotiated providers for customer laptop repairs. Create new work orders & update existing claims throughout the repair within company’s order management system. Communicate updates on repair status daily to customers & management. Provide quotes to customers for non-covered repairs. Assist customers with repair & claim questions via phone & email. Manage daily receiving & shipping of all Fed Ex & UPS packages and customer drop offs. Produce & analyze daily reports on inbound & outbound shipments. Receive & manage parts deliveries from vendors, and align with appropriate customer’s repair. Show less

HBA

• May 2013 - Sep 2013

Provide customer service to guests. Manage aisles to insure safety for customers & associates. Perform inventory replenishment daily. Managed daily overstock process. Manage category planograms resets. Member of store Safety team covering customer incidents. Trained and used Telxon units and printers. Trained and used fabric cutting table and paint mixing counter. Provide customer service to guests. Manage aisles to insure safety for customers & associates. Perform inventory replenishment daily. Managed daily overstock process. Manage category planograms resets. Member of store Safety team covering customer incidents. Trained and used Telxon units and printers. Trained and used fabric cutting table and paint mixing counter.

CPR Instructor

• Mar 2007 - Oct 2011

• Taught/assisted in the teaching of CPR/First aide classes. Helped coordinate with instructors and local businesses’ to set up CPR/first aide classes. Filled out and filed proper paper work before and after each CPR/First Aide class. Prepared training equipment and cleaned all equipment after each class. Set up and put away equipment after each class. Handled any questions or issues clients faced with our services. • Taught/assisted in the teaching of CPR/First aide classes. Helped coordinate with instructors and local businesses’ to set up CPR/first aide classes. Filled out and filed proper paper work before and after each CPR/First Aide class. Prepared training equipment and cleaned all equipment after each class. Set up and put away equipment after each class. Handled any questions or issues clients faced with our services.