Katlyn Burrell
Level II Support at IPRO Media, Inc.- Claim this Profile
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Bio
Mackenzie Campbell
While working with Katie for a period of three years she was not only a wealth of knowledge on all subjects that pertained to the organization and her position, but also she was a master of time management allowing for extremely fast service for urgent requests. Feel free to private message me directly for a full recommendation regarding our time working together at Harris Computer Systems.
Mackenzie Campbell
While working with Katie for a period of three years she was not only a wealth of knowledge on all subjects that pertained to the organization and her position, but also she was a master of time management allowing for extremely fast service for urgent requests. Feel free to private message me directly for a full recommendation regarding our time working together at Harris Computer Systems.
Mackenzie Campbell
While working with Katie for a period of three years she was not only a wealth of knowledge on all subjects that pertained to the organization and her position, but also she was a master of time management allowing for extremely fast service for urgent requests. Feel free to private message me directly for a full recommendation regarding our time working together at Harris Computer Systems.
Mackenzie Campbell
While working with Katie for a period of three years she was not only a wealth of knowledge on all subjects that pertained to the organization and her position, but also she was a master of time management allowing for extremely fast service for urgent requests. Feel free to private message me directly for a full recommendation regarding our time working together at Harris Computer Systems.
Credentials
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MiVoice Business Rel 9.4 - Install & Maintenance
MitelJul, 2022- Oct, 2024 -
ServSafe Manager
ServSafeFeb, 2022- Oct, 2024 -
Certified Systems Expert
Zultys, Inc.Feb, 2021- Oct, 2024
Experience
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IPRO Media, Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Level II Support
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Mar 2021 - Present
Managed services engineer specializing in Mitel, Zultys, and Intermedia phone systems
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Level I Support Specialist
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Sep 2019 - Mar 2021
Support technician with tasks including triage, answering support line calls, dispatch, and quick resolution tickets.
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Harris Computer
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Canada
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Software Development
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700 & Above Employee
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Corporate Technical Analyst
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Jan 2018 - Aug 2019
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Desktop Support Specialist
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Jul 2014 - Jan 2018
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Outback Steakhouse
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Restaurants
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700 & Above Employee
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Food Server
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Sep 2013 - Dec 2015
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Education
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The University of Texas Rio Grande Valley
Bachelor of Business Administration - BBA, Event & Destination Management -
2016 - 2017
Eastfield College
Associate of Science - AS, Biology, General -
2011 -
Cisco College
Associate of Science - AS, Biology, General
Community
