Experience

ClickFunnels

• United States
• Software Development
• 300 - 400 Employee

• People Ops Generalist

  • Apr 2022 - Present

• Customer Support Representative

  • Nov 2021 - Apr 2022



Florida Foundation Authority

• United States
• Construction
• 1 - 100 Employee

• Office Manager

  • Jul 2018 - Oct 2021

  Orlando, Florida Area - Answer all incoming calls - Greet customers and guests at the door - Count and report all warehouse inventory - Order all office materials as well as warehouse materials - Onboard all new hires - Prepare all new hire documentation and training gear - Collect and submit payroll - Schedule all new projects, as well as manage calendars for management - Deposit all company checks, and close out all completed projects - Run permits to cities/counties and ensure… Show more - Answer all incoming calls - Greet customers and guests at the door - Count and report all warehouse inventory - Order all office materials as well as warehouse materials - Onboard all new hires - Prepare all new hire documentation and training gear - Collect and submit payroll - Schedule all new projects, as well as manage calendars for management - Deposit all company checks, and close out all completed projects - Run permits to cities/counties and ensure all documentation is valid - Notary to the State of Florida Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Photographer and Trainer

  • Jan 2013 - Jul 2018

  Magic Kingdom • Train and develop incoming new Cast Members in Disney Photo Imaging at the Magic Kingdom • Train photographers in the Bibbidi Bobbidi Boutique, support, Memento Mori, and creativity core, in order to develop Cast Members in advanced photography • Assist leaders in developing new training guidelines for the Castle Deployment • Assist field coordinators and deployment with daily operational needs • Support Cast with setting adjustments, equipment functionality, and… Show more • Train and develop incoming new Cast Members in Disney Photo Imaging at the Magic Kingdom • Train photographers in the Bibbidi Bobbidi Boutique, support, Memento Mori, and creativity core, in order to develop Cast Members in advanced photography • Assist leaders in developing new training guidelines for the Castle Deployment • Assist field coordinators and deployment with daily operational needs • Support Cast with setting adjustments, equipment functionality, and hydration • Give Cast positive feedback to instill motivation and positive morale • Advanced training in the Rover program and studio photography • Recognized by multiple leaders for great Guest service, photo of the weeks, and quarterly award • Reliable and willing to help the team whenever needed

• Disney Photo Imaging Guest Support Associate

  • Oct 2015 - Feb 2016

  • Ability to efficiently resolve all Guest situations in a fast paced environment • Partner with Disney ticketing to ensure Memory Maker product is functioning and available to Guests • Knowledgeable in both Walt Disney World PhotoPass as well as Disneyland, in order to resolve issues for Guests on both coasts • Proficient in CastApp, and Lilo



JetBlue

• United States
• Airlines and Aviation
• 700 & Above Employee

• Reservations Crew Member

  • Nov 2017 - Apr 2018

  - Assist customers via phone while providing excellent customer service - Providing customers with knowledgeable and accurate information about flying and TSA regulations - Book reservations for customers as well as change or cancel flights - Going above and beyond to ensure the customers receive all the correct information they need for traveling



University of Pittsburgh at Bradford

• Head Building Manager

  • Aug 2011 - Dec 2012

  An informative position that gave new students and visitors information on the school and town. Also served as hotel management during the summer, helping our guests with their needs.