Experience

Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Inbound Outbound Personal Loans Collections Officer

  • Sep 2022 - Present



The BANKSETA

• South Africa
• Education Management
• 1 - 100 Employee

• Learnership Program

  • Aug 2021 - Aug 2022



WORLDWIDE ADMINISTRATION SERVICES

• South Africa
• 1 - 100 Employee

• Call Centre Agent

  • Jul 2018 - Dec 2019

  Call centre agent/ Office Administrator July 2016 – December 2018 Inbound Call Centre – Call Taking. Complaints and queries of cellphone insurance. Attending to all queries regarding cell phone insurance. Following up and closing of queries. Escalating complex queries to the team leader. Outbound Call Centre – Sales of cell phone insurance. Courtesy calls to customers following up on open queries. Administrative duties – Data Capturing of queries logged. Filing, updating customer contact details, giving feedback and closing all completed queries. Assisting with declined claims. Jan 2019 – December 2019 System Support Duties – Fix system errors and system bugs. Update customer details. Trouble shooting the system queries and assisting agents with system problems. Assisted our IT team with the setting up of new workstations, configuring IP addresses and setting up of new USER NAMES. Show less