katlego molewa

Help Desk Support Specialist at DV8 Technology Group
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Contact Information
us****@****om
(386) 825-5501
Location
Pretoria, Gauteng, South Africa, ZA

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Bio

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Credentials

  • Aruba Certified Switching Associate (ACSA)
    Hewlett Packard Enterprise
    Jul, 2022
    - Nov, 2024
  • CCNA
    Cisco
    Jun, 2021
    - Nov, 2024

Experience

  • DV8 Technology Group
    • South Africa
    • Information Technology & Services
    • 1 - 100 Employee
    • Help Desk Support Specialist
      • May 2016 - Present

      • Monitor +350 links (Fibre, Diginet, Microwave) and give prompt support when any issue pops up • Liaise with ISP (MTN, Telkom, Broad link, Liquid Telecom and Internet Solutions) for problem resolution • Maximizing network performance by monitoring performance, troubleshooting network problems and outages. • Maximizing network performance by analyse, recommend, and schedule for link upgrades where necessary • Take ownership of all call and seeing it through to closure. Remote support of on-site engineers and end users/customers during installation • Remote troubleshooting and fault finding if issues occur upon initial installation • Liaising with project management teams, third-line engineers and service desk engineers on a regular basis • Routing protocols OSPF, BGP, RIP version 2, EIGRP • Manage Changes and Change requests according to Change Policy • Escalate calls accordingly using the Service Level Agreement (SLA) we signed with our Service Providers. Show less

  • Louwkey Construction Company
    • City of Johannesburg, Gauteng, South Africa
    • Fibre Optic Technician
      • Jul 2015 - Dec 2015

      • CCTV, Access control & Alarm system construction. • Electrical & Fiber CCTV maintenance plan • Fibre Splicing • Perform fusion splicing with all types of fibre optic cables • CCTV, Access control & Alarm system construction. • Electrical & Fiber CCTV maintenance plan • Fibre Splicing • Perform fusion splicing with all types of fibre optic cables

Education

  • Vaal University of Technology
    National diploma in ICT, Information Technology
    2011 - 2014

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