Experience

Service Design Collective, Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Founding Partner

  • Oct 2021 - Present

  Service Design Collective is a woman-owned consultancy and public benefit corporation. We are founded and run by alumni of the United States Digital Service. We use human-centered design to help our partners look beyond a single feature, product, or organization to deliver better outcomes for governments and the people they serve. Our team members have advised three U.S. presidential administrations and dozens of Federal agencies, U.S. states, foreign governments, and international… Show more Service Design Collective is a woman-owned consultancy and public benefit corporation. We are founded and run by alumni of the United States Digital Service. We use human-centered design to help our partners look beyond a single feature, product, or organization to deliver better outcomes for governments and the people they serve. Our team members have advised three U.S. presidential administrations and dozens of Federal agencies, U.S. states, foreign governments, and international organizations. Show less Service Design Collective is a woman-owned consultancy and public benefit corporation. We are founded and run by alumni of the United States Digital Service. We use human-centered design to help our partners look beyond a single feature, product, or organization to deliver better outcomes for governments and the people they serve. Our team members have advised three U.S. presidential administrations and dozens of Federal agencies, U.S. states, foreign governments, and international… Show more Service Design Collective is a woman-owned consultancy and public benefit corporation. We are founded and run by alumni of the United States Digital Service. We use human-centered design to help our partners look beyond a single feature, product, or organization to deliver better outcomes for governments and the people they serve. Our team members have advised three U.S. presidential administrations and dozens of Federal agencies, U.S. states, foreign governments, and international organizations. Show less


United States Space Force
• United States
• Defense and Space Manufacturing
• 700 & Above Employee
• O.R.B.I.T. Director of Design Operations

  • Jan 2021 - Jan 2022


United States Digital Service

• Government Administration
• 100 - 200 Employee

• Senior Advisor

  • Jan 2020 - Dec 2020

  Senior advisor to the first Chief Technology Officer at the Center for Medicare & Medicaid Innovation (CMMI) with a focus on Human Centered Design.

• Director of Design

  • Jul 2018 - Jan 2020

• Digital Service Expert: Design

  • Dec 2016 - Jul 2018



Starbucks

• United States
• Retail
• 700 & Above Employee

• UX Research Expert

  • Oct 2016 - Dec 2016

  • Short term consulting project • Lead research during the discovery phase of a digital education tool for Starbucks in-store partners • Short term consulting project • Lead research during the discovery phase of a digital education tool for Starbucks in-store partners



Avvo

• United States
• Legal Services
• 100 - 200 Employee

• UX Research Lead

  • Dec 2014 - Apr 2016

  • Research practitioner for UX & Product on a website that provides lawyer profiles, articles, advice, tools & services to people seeking legal information across 130+ areas of law • Research practitioner for UX & Product on a website that provides lawyer profiles, articles, advice, tools & services to people seeking legal information across 130+ areas of law



General Assembly

• United States
• Animation and Post-production
• 1 - 100 Employee

• Occasional Instructor

  • Nov 2014 - Jul 2015

  UX Basics Bootcamp - Full Day Workshops (November 2014, January, March, May & June 2015) UX Portfolio Prep - Full Day Workshop (April 2015) User Research Techniques - Class (January 2015) UX Basics Bootcamp - Full Day Workshops (November 2014, January, March, May & June 2015) UX Portfolio Prep - Full Day Workshop (April 2015) User Research Techniques - Class (January 2015)



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Design Researcher, Surface Hardware

  • Jun 2013 - Dec 2014

  • Provided hardware research for Surface Pro 2, Pro 3, Pro 4 & Surface Book • Provided hardware research for Surface Pro 2, Pro 3, Pro 4 & Surface Book


Salesforce.com
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior User Researcher

  • May 2008 - Dec 2012


Razorfish

• United States
• Advertising Services
• 700 & Above Employee

• Senior Content Strategist

  • May 2006 - May 2008

  Clients included: Ford Motor Company (multiple projects), Maybelline, Morgan Stanley Smith Barney, Kraft Clients included: Ford Motor Company (multiple projects), Maybelline, Morgan Stanley Smith Barney, Kraft



Bentley University Design & Usability Center

• User Researcher

  • Jan 2005 - Feb 2006

  Clients included: Aptima, Astrive, DaimlerChrysler, Essential Design, Fidelity, IDEXX Laboratories, Lifeline Systems, Planned Parenthood Federation of America, SmartTime Software Inc., Symantec, Worldwinner.com, a large insurance provider, and a major credit card company Clients included: Aptima, Astrive, DaimlerChrysler, Essential Design, Fidelity, IDEXX Laboratories, Lifeline Systems, Planned Parenthood Federation of America, SmartTime Software Inc., Symantec, Worldwinner.com, a large insurance provider, and a major credit card company