Katja West

Senior Regional Manager - Client & Community Relations at Bandwango
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Contact Information
us****@****om
(386) 825-5501
Location
Healdsburg, California, United States, US

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Bio

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Ariane Hiltebrand

Katja is an absolute pleasure to work with. She applies her extensive content and data management skills with great efficiency and effectiveness across a variety of integrated marketing platforms, website, print publications, and CRM database. Besides being tech savy, she is also a people person and an asset in customer service and partner relations.

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Credentials

  • Applied Marketing Strategies
    Soomo Learning
    Feb, 2021
    - Nov, 2024
  • Computer Studies: Adobe Applications Specialist Certificate
    Santa Rosa Junior College
    Dec, 2015
    - Nov, 2024
  • Computer Studies: Adobe Certification Training in InDesign Certificate
    Santa Rosa Junior College
    Dec, 2015
    - Nov, 2024
  • Computer Studies: Adobe Photoshop Entry Level Certificate
    Santa Rosa Junior College
    Dec, 2015
    - Nov, 2024

Experience

  • Bandwango
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Senior Regional Manager - Client & Community Relations
      • Jan 2023 - Present

      Bandwango’s signature technology allows communities to organize things to do into free and paid experiences that integrate directly into websites, generating leads and driving revenue for organizations while delivering a seamless user experience for customers.Responsible for overseeing a team that delivers outstanding customer experience, support, and success for 110+ clients in the central region throughout the development of curated in-destination experiences and destination milestones. Empowering direct team members to work effectively and collaboratively to accomplish goals as set forth by our regional clients.Managing community relations, customer service, and call center team members. Show less

    • Regional Manager, Client & Community Relations
      • Dec 2021 - Jan 2023

      Responsible for overseeing a team that delivers outstanding customer experience, support, and success for 100+ clients in the central region throughout the development of curated in-destination experiences and destination milestones. Empowering direct team members to work effectively and collaboratively to accomplish goals as set forth by our regional clients.

    • Partnership Account Manager
      • May 2021 - Dec 2021

      Liaison between local business outreach efforts and our clients to onboard them onto the Bandwango platform. Worked cross-functionally with Customer Success and Operations teams to ensure customer onboarding objectives were met and the digital pass build process was running smoothly.

  • Sonoma County Tourism
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Marketing Data & Systems Specialist
      • Aug 2019 - May 2021

      Sonoma County Tourism is the official destination stewardship organization dedicated to promoting overnight stays and creating a sustainable hospitality economy in Sonoma County, California.Responsible for managing Simpleview CRM database, building relationships with partners while educating them on how to work with Sonoma County Tourism. Project manager for external website vendors. Content management including writing and editing.Strategized and developed plan to capture more data in CRM to provide maximum organizational efficiency and effectiveness while forging lasting partner relationships. Show less

    • Database Contractor
      • Aug 2014 - Jul 2019

      Maintained Simpleview CRM database and communicated with partners to update information. Helped increase productivity of Sonoma County Tourism staff by quickly learning and shouldering additional responsibilities.

  • Studio M Publishing
    • Santa Rosa, California, United States
    • Content Traffic Manager
      • Oct 2013 - Mar 2020

      Publisher of the Sonoma County Visitors Guide. Managed database: tracking ad sales to determine placement. Applied current technologies to vastly improve email, website, database, and accounting practices, improving efficiency and accuracy of labor-intensive tasks. Publisher of the Sonoma County Visitors Guide. Managed database: tracking ad sales to determine placement. Applied current technologies to vastly improve email, website, database, and accounting practices, improving efficiency and accuracy of labor-intensive tasks.

  • A. Rafanelli Winery
    • Healdsburg, California, United States
    • Tasting Room Administrator
      • Sep 2009 - Oct 2014

      Recruited by family-owned business to perform a wide array of administrative and operational duties. Forged customer relationships while updating the winery’s technology and overall systems’ organization. Recruited by family-owned business to perform a wide array of administrative and operational duties. Forged customer relationships while updating the winery’s technology and overall systems’ organization.

  • Ken Rose, CPA
    • Healdsburg, California, United States
    • Bookkeeper
      • Sep 2006 - Sep 2009

      Provided various accounting functions for clients, including a broad range of tax prep and administrative tasks. Provided various accounting functions for clients, including a broad range of tax prep and administrative tasks.

Community

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