Katja Vogrinec

Customer Success Lead at App Radar
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Contact Information
us****@****om
(386) 825-5501
Location
Slovenia, SI
Languages
  • English Professional working proficiency
  • Slovenian Native or bilingual proficiency

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5.0

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Elena Wibmer

I had the pleasure of working closely with Katja at App Radar and I can confidently say she is exceptional at what she does. Katja's dedication to ensuring customer success was unparalleled. Her deep understanding of customer needs allowed her to provide personalized solutions and support, which significantly enhanced the overall customer experience. Katja's strong communication skills, and proactive approach made her a valuable asset to our team. Beyond her professional capabilities, Katja brought a positive and enthusiastic energy to the team, uplifting those around her and fostering a collaborative work environment. I highly recommend Katja for any customer success role, as she has the rare ability to build strong relationships and drive positive outcomes for her clients.

Grete Ling

Relentless and determinant is what comes to mind when I think of Katja. She's been working as an experienced Customer Success Manager in my team for over 2 years. Given the dynamic role of a CSM, Katja's ability to juggle a high volume of customers makes a big difference in the productivity level of our team. She does a great job growing and retaining App Radar's B2B SaaS customer base as she effectively leads new customers through implementation as well as proactively engages with existing customers to ensure their results. Katja delivers to aggressive targets while keeping her customers' needs in mind. She also shares her ideas, presents updates to team members and reports to upper management. Katja earns my recommendation not just as a self-driven and proactive personality but also as someone with stress tolerance. Her energy to make things happen is contagious and helped us achieve our team goals.

Ana Babić

As a Customer Team Lead, Katja exemplifies a strong work ethic, unwavering passion, exceptional teaching skills, and an unparalleled attention to detail. Throughout our time working together, Katja has consistently displayed a remarkable dedication to her responsibilities. Her tireless work ethic and commitment to achieving outstanding results are evident in every task she undertakes. Katja consistently goes above and beyond to ensure that the team's objectives are not only met but exceeded. One of Katja's greatest strengths lies in her ability to teach and mentor new employees. She possesses a natural talent for explaining complex concepts and guiding others through the learning process. Katja's patient and supportive approach creates an environment conducive to growth and development. She invests time and effort in fostering the professional and personal growth of her team members, ensuring their success. What truly sets Katja apart is her meticulous attention to detail. She possesses a discerning eye that catches even the smallest of discrepancies. Whether it's reviewing processes, documents, or customer interactions, Katja leaves no stone unturned. Her dedication to maintaining high standards has significantly contributed to the overall quality and efficiency of our customer service operations. In addition to her exceptional professional skills, Katja is an absolute joy to work with. Her friendly demeanor, positive attitude, and approachable nature make her an invaluable team member. She consistently builds strong relationships with her colleagues and stakeholders, fostering effective collaboration and a sense of unity within the team. Based on Katja's hard work, passion for her role, exceptional teaching abilities, and unwavering attention to detail, I wholeheartedly recommend her for any leadership position within the customer service field. Her dedication and interpersonal skills make her an asset to any team.

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Credentials

  • Reforge Growth
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  • Reforge Retantion & engagment
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Experience

    • Austria
    • Software Development
    • 1 - 100 Employee
    • Customer Success Lead
      • Jan 2023 - Present

      • Leading a team responsible for managing a portfolio of enterprise clients, cultivating strong relationships to drive their success and accelerate platform adoption.• Monitoring customer health scores, satisfaction levels, and engagement metrics, taking proactive measures to ensure high levels of customer success.• Prioritizing customer retention and expansion, leveraging strong relationships to identify growth opportunities and drive mutual success.• Proactively managing enterprise client accounts, driving their success and ensuring adoption of our platform. Show less

    • Senior Customer Success Manager - Activation
      • Feb 2021 - Jan 2023

      • Proactively managed a portfolio of customers, fostering trusted relationships to drive their success and accelerate platform adoption.• Drove smooth onboarding experiences, ensuring customers transitioned seamlessly and quickly became operational.• Collaborated closely with the Support team, resolving customer tickets promptly and effectively to ensure optimal satisfaction.• Gained in-depth understanding of customer needs and activation points, identifying areas for process improvement and streamlining.• Analyzed customer product usage and behavior, identifying opportunities to enhance value and increase adoption.• Acted as a customer advocate, facilitating effective communication and feedback between customers and the product team. Show less

    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Senior Customer Success specialist
      • Jul 2020 - Feb 2021

    • Customer Success Specialist
      • Mar 2019 - Jul 2020

      • Provided exceptional email and chat support to facilitate the onboarding of Databox platform users.• Guided users through a smooth onboarding process, ensuring a seamless transition.• Collaborated closely with users, addressing inquiries and resolving issues promptly during the onboarding phase.• Offered proactive training and personalized assistance to accelerate user proficiency with the platform.

    • Slovenia
    • Advertising Services
    • 1 - 100 Employee
    • Head of marketing & account managment
      • Apr 2016 - May 2019

      • Led the marketing and sales department with dynamic and comprehensive leadership, overseeing social media strategies for both the company and clients. • Successfully developed long-term performance strategies, marketing activities, and digital content for the company and clients. • Spearheaded digital advertising campaigns using platforms like Facebook Ads and Google Ads. • Leveraged SEO knowledge to optimize client webpages and improve search engine rankings. • Built strong rapport and cultivated strategic relationships with a diverse client base. • Designed and facilitated a marketing workshop tailored to the needs of startup and non-profit organizations. • Conducted in-depth analysis of sales funnels, customer intent, and the performance of online and offline campaigns. • Prepared and presented detailed reports highlighting marketing KPIs and relevant metrics. Show less

    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Social Media Manager
      • Aug 2015 - Aug 2016

      • Oversaw all digital activities spanning Facebook, Instagram, and LinkedIn in order to boost brand engagement and reach in Switzerland.• Developed and deployed innovative Facebook and Instagram Ads campaigns, including content creation.

    • Social Media Manager
      • Sep 2014 - Jul 2015

      • Increased brand awareness in Belarus by managing digital activities, including social media and digital ad campaigns spanning Facebook/Facebook Ads, Instagram/Instagram Ads, and LinkedIn.• Managed the development of digital content and provided education to local members.

    • Marketing Team Lead
      • Jan 2013 - Aug 2014

      • Maintained responsibility for overseeing the marketing department, including developing a long-term marketing performance strategy and researching and implementing dynamic marketing tools.• Orchestrated and facilitated company events, conferences, and fundraising events.• Tracked, analyzed, and managed all marketing activities and collaborated with global partners.

    • Assistant director of Marketing
      • Oct 2013 - Mar 2015

Education

  • Univerza v Mariboru
    Bachelor’s Degree, Marketing
    2013 - 2016

Community

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