Experience

Ai English

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Presenter

  • May 2020 - Present



Seagulls Greek Taverna

• Australia

• Front Of House Manager

  • Feb 2014 - Present

  • Maintaining management skills by coordinating staff through hiring, training, evaluation and delegation of duties as necessary, managing scheduling, waiting tables, food preparation, opening and closing. • Customer service, including presenting menus to patrons, answering questions about the menu and making recommendations upon request in a 70+ seated restaurant • Write patrons’ food orders on slips, memorize orders, or enter orders into operated POS terminal known as KOUNTA to input customer orders, swipe credit cards, enter cash amounts received and process phone calls/orders • Cleaning to OHS standards and monitoring compliance with health and fire regulations regarding food preparation and serving • Bar service which includes coffee making, preparation of alcoholic and non-alcoholic beverages and basic food preparation duties



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Nov 2018 - Feb 2021

  •Successfully met & exceeded individual sales and customer satisfaction KPI’s in each month of employment •Presented face to face with clients, qualifying, determining & tailoring solutions with advanced communication & problem-solving abilities •Worked collaboratively within the team, providing support & leading morning sales discussions •Worked with & mastered all of Optus’ systems, including; Jarvis, Pronto & Boomerang •Successfully met & exceeded individual sales and customer satisfaction KPI’s in each month of employment •Presented face to face with clients, qualifying, determining & tailoring solutions with advanced communication & problem-solving abilities •Worked collaboratively within the team, providing support & leading morning sales discussions •Worked with & mastered all of Optus’ systems, including; Jarvis, Pronto & Boomerang



Asylum Seeker Resource Centre

• Australia
• Civic and Social Organizations
• 100 - 200 Employee

• Resource Aid

  • Nov 2018 - Nov 2019

  • Employed cultural sensitivity by engaging with asylum seekers & refugees, by declining access when resources were exhausted in a tactful manner • Followed & implemented procedures & systems of the Foodbank as they pertain to the distribution of food to members, pacing resource allocation & processing donations • Maintained a clean & safe environment following OH&S & food safety handling procedures • System & database entrance, maintaining records were accurate, up to date & kept accordingly • Successfully participated & engaged in training & personal development sessions for each day of employment • Collaborated as part of a team to deliver positive & efficient outcomes for members of ASCRC