Experience

Agency for Health Care Administration

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Health Facility Evaluator

  • Jan 2020 - Present

  Conduct inspections of health facilities utilizing an established survey process following state and federal regulations. Document time sensitive findings and complete detailed written reports describing instances of non-compliance with regulatory agencies. Coordinate internal and external departments to ensure accurate information is being obtained while maintaining confidentiality. Train new hires and cross train existing staff on quality survey procedures. Received two AHCA star awards for conducting thorough and timely investigations. Show less



Florida Department of Economic Opportunity

• United States
• Government Administration
• 400 - 500 Employee

• Employment Security Representative II

  • Feb 2014 - Jan 2020

  Investigate, review, and analyze information received surrounding job separations. Conduct numerous phone and online interviews between claimants and employers to make an unbiased determination in accordance with federal statutes for unemployment compensation. Ensure timeliness and quality metrics are met with each determination rendered. Preserve confidential information and provide efficient customer service to a diverse clientele. Investigate, review, and analyze information received surrounding job separations. Conduct numerous phone and online interviews between claimants and employers to make an unbiased determination in accordance with federal statutes for unemployment compensation. Ensure timeliness and quality metrics are met with each determination rendered. Preserve confidential information and provide efficient customer service to a diverse clientele.



hhgregg

• United States
• Retail
• 700 & Above Employee

• Customer Service Merchandiser

  • Sep 2011 - May 2013

  Merchandise stock, answer phones, assist with delivery issues, process sales, returns/exchanges. Merchandise stock, answer phones, assist with delivery issues, process sales, returns/exchanges.