Experience

Middlebrook Media
• United Kingdom
• Media Production
• 1 - 100 Employee
• Production and Marketing Manager

  • Dec 2022 - Present


Gtech

• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Executive

  • Nov 2020 - Dec 2022

  - Producing marketing materials including social media content, inserts, doordrop, direct mail, press, digital and emails.- Liaising with affiliates for campaign exposure and PR materials.- Managing direct mail campaigns, negotiating with external print houses and mailers.- Running the company B2C emails. Collaborating with the internal creative team to produce these including project management and feedback.- Ensuring all marketing materials meet Advertising Standards Agency guidelines.- Leading A/B tests across all mediums using data analysis to optimise content.

• Customer Service Administrator

  • Sep 2019 - Nov 2020

  - Customer service and escalations communications.Supporting CS agents in the absence of team leaders.- Handling GDPR requests, stock control (EPOS & Amethyst) and VAT/Invoice requests.

• Customer Service Advisor

  • Mar 2019 - Sep 2019

  - Telecommunications customer service both verbal and written through phone calls, email and web chat. - Working to targets and upholding high standards of customer service.

• Freelance Production Manager

  • Jul 2021 - Jan 2022

  - Pre-production organisation including location scouting and production admin. - Administration help and advice to establish more effective pre-production, customer relation management and stock control. - Pre-production organisation including location scouting and production admin. - Administration help and advice to establish more effective pre-production, customer relation management and stock control.



Ann Summers

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • May 2017 - Mar 2019

  Part time Sales Assistant and progressed to a Nominated Person (Supervisor/Key Holder) role. Part time Sales Assistant and progressed to a Nominated Person (Supervisor/Key Holder) role.


The Eagle Vaults
• United Kingdom
• Restaurants
• Bar Staff

  • Aug 2016 - Mar 2017

The George Inn
• Hospitality
• 1 - 100 Employee
• Kitchen, Bar and Serving Staff

  • Sep 2013 - Sep 2015