Team Lead

• Jun 2022 - Present

Order Management Specialist

• Jul 2018 - Jun 2022

Responsible for the processing and fulfillment of all dropship orders ensuring inventory availability with both manufacturers and vendors so that marketplace metrics are met to ensure the satisfaction of the end user. Works with shipping carriers to ensure customer satisfaction.

Interim Customer Care Team Lead

• Jan 2020 - Jun 2020

Supports the customer service department as well as management by directing and overseeing a team of 20. Resolves customer service team questions, complaints, and inquiries. Resolving customer escalations. Developed programs and procedures to enhance productivity and performance.

Vendorship Specialist

• Oct 2013 - Jul 2018

Updated tracking on drop ship orders, processing drop ship orders, assisting customer service with various order issues, responding to claims and feedback on marketplace channels, processing accounting adjustments for months end, respond to all emails and memos in a timely manner, make outbound phone calls regarding order issues, developed a sufficient competence in the company systems to support all the above responsibilities.

Fraud Analyst

• Apr 2013 - Oct 2013

Monitored accounts and transactions regularly to identify any fraudulent activity. Create and implement preventive measures to stop frauds.

Customer Service Representative

• Oct 2012 - Apr 2013

Remote Customer Service Agent

• Jul 2012 - Dec 2012

Attracted potential customers by answering product and service questions; suggesting information about other products and services. Opened customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributed to team effort by accomplishing related results as needed.

Sales Associate

• Jun 2012 - Oct 2012

Improved engagement with merchandise and provided outstanding customer service. • Top Sales person -5 months in a row • Maintaining inventory • Arranging inventory on the store floor • Pricing merchandise for show room floor • Setting up promotional material and displays • Maintaining a neat and tidy store • Provide courteous and prompt service • Answering phones/fax/e-mails • Assist customers with all furniture needs • Assist customers with account questions.

Administrative Assistant

• Oct 2008 - Jan 2012

• Coordinated with staff for operational support activities of the center • Provided administrative/secretarial support such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. • Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors Assist in Staff Training's Coordinate Conferences • Maintained inventory for day to day operations • Resolved employee and customer issues

Executive Administrative Assistant

• May 2005 - Oct 2008

• Managed schedules, organized office functions, and oversaw daily operations of office with 20 employees • Hired, trained, and on-boarded employees, providing initial support that expedited staff assimilation by 20% • Served as go-to-person regarding any administrative and operational functions • Prepared daily, weekly, monthly, and yearly reports • Developed new office procedural guidelines to improve efficiencies by 15% • Slashed office expenditures by 5K by negotiation for cheaper supply contracts, implementing inventory control, and standardizing ordering procedures