Office Manager

• Dec 2021 - Present

Office Administrator

• Jun 2021 - Dec 2021

Client Executive

• Sep 2019 - Jun 2021

Co-ordination of project design, management and delivery within the market research sectorDesigning effective questionnaires based on objectives and market knowledgePreparing and producing reports by interpreting data, analysing results and trendsDeveloping and maintaining client relationships through regular phone calls and monitoring of serviceConverting raw data into actionable insightsProducing written articles and content for the company website based on completed market research projectsResolving queries from internal teams and clients to ensure internal service level agreements are metRevenue, budget and gross profit managementManaging billing information for generation of invoicing and invoice reconciliationCreating purchase orders of services provided from suppliers to allow a smooth invoicing processResponsible for scheduling, planning and the administration of courses and workshops for employees, through a range of methodologies including virtual training, online content and in-person training programmesManaging relationships with external training partners and sourcing cost effective training providersResponding to all communications regarding training courses, including calendar invites and course joining instructionsProducing regular reports on the effectiveness of the training and valueWriting and sharing news stories and blog articles on Microsoft SharePoint to the wider businessConducting internal audits on the duties and processes carried out within projects

Order Processing Coordinator

• Feb 2015 - Sep 2019

Being the central point of contact for clients and branches via telephone and email.Assisting with timesheet queries to ensure all timesheets are submitted before the payroll deadline.Working as part of a team of 9 with the ability to work individually in a busy office environment. Creating and processing job roles via our internal and external systems. Sending CV’s to clients and CV vetting. Arranging interviews and assigning candidates to assignments. Answering queries efficiently from Operations, Clients and Account Managers. Processing rate uplifts for temporary workers within Brook Street. Meeting deadlines and SLA’s within the essential timeframes. Responding to a large amount of emails in an efficient and appropriate manner. Using various databases including Navigator and Fieldglass. Managing projects such as weekly rate changes, assisting team members if they have any questions

Recruitment Resourcer

• Jul 2016 - Dec 2016

Working within an out of hours Resourcing Team to further support operations in sourcing and contacting candidates during evenings and weekendsUsing CV databases and Social Media to source applicantsMaking contact with candidates to ascertain their suitability and establish their interest in our permanent jobsFollowing up calls made earlier in the day by the Branches and our Central Perm TeamWorking to targets/KPIs to ensure I give the most effective service to our branches and clients

Corporate Receptionist and Administration Assistant

• Feb 2017 - Aug 2017

I had the opportunity to work and travel Australia on a 1 Year Working Visa. Working for Resolute Mining Limited for 6 months was a great working experience and I gained a lot of knowledge from working in such a corporate environment. Greet and welcome visitors to the office in a professional and warm manner Operating a busy telephone switchboard and responding to all queries efficientlyAssisting in an office relocation which made a very fast paced and busy work environmentCompleting Visa applications for employee’s to be able to travel overseasDevelop and maintain a tracking system on all incoming & outgoing mails and courier items for the officeCoordination of boardrooms and scheduling meetings with clients for Resolute employee’s Reconciliation of office invoicesRaising purchase orders for each business line to keep within budgetOrganising the purchase of all office supplies and equipment Coordinate the allocation of desks, computers and access cards for new starters in conjunction with IT and HR Performing data-entry, document control, printing, scanning, filing and archiving dutiesOrganising all marketing material and merchandise for new starter packs, expo’s and corporate events

Financial Advisor

• Nov 2013 - Feb 2015

Speaking to customers and clients on the telephone dealing with inbound and outbound calls with an appropriate, understanding and friendly manner. Working as part of a team and also individually. Trained in the Data Protection Act, Office of Fair Trading, Financial Services Authority and Compliance. Awarded a Collector Accreditation Initiative certificate by the CSA. Good knowledge of databases and IT systems including excel, word and outlook. CRM Systems. Setting up payment arrangements by direct debit, standing orders, cheques, paypoint and continuous debit card payments. Dealing with complaints and disputes and handling difficult situations well.