Katie Pantalena, PMP

Operations Project Manager at Tech Elevator
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Contact Information
us****@****om
(386) 825-5501
Location
Winchester, Virginia, United States, US

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Oct, 2023
    - Oct, 2024
  • Foundations of User Experience (UX) Design
    Coursera
    May, 2023
    - Oct, 2024
  • Google Project Management: Professional Certificate
    Coursera
    May, 2023
    - Oct, 2024

Experience

  • Tech Elevator
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Operations Project Manager
      • Jan 2023 - Present

      • Plan and define project scope, goals, and deliverables using waterfall, hybrid, and agile methodologies. • Lead project teams to include assigning tasks, tracking progress, resolving issues and conflicts, and negotiating with stakeholders. • Communicate project status, issues, and risks to stakeholders, team members, and executive leadership team. • Identify risks & develop mitigation strategies and lead change management efforts to ensure successful adoption of new processes. • Develop and implement project management frameworks, methodologies, and standards for the PMO. • Conduct analysis to gather feedback and insights on UX for the foundational research for new project proposals. Show less

  • WashSense Inc.
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director of Operations
      • Jan 2021 - Jan 2023

      • Spearheaded strategic project planning initiatives to integrate data-driven processes into internal workflows using waterfall, hybrid, and agile methodologies. • Managed all contract processes, client onboarding, and facility inquiries. • Built, implemented, and maintained CRM to include all automations, workflows, dashboards, & data reports. • Regularly advised and updated the executive leadership team (C-suite). • Developed all internal and external training materials and slide decks, and staging sandboxes for sales demos. • Conducted accounts payable and receivable activities, produced internal reports, and established financial procedures. Show less

  • VIPKid
    • United States
    • E-Learning Providers
    • 700 & Above Employee
    • English as a Second Language Teacher
      • Nov 2017 - Aug 2021

      • Taught 1-on 1 full immersion English language classes virtually to elementary age children to develop English speaking, reading, writing, and listening skills. • Administered formal testing and provided feedback about student's progress. • Troubleshot, diagnosed, and resolved technical issues to provide a seamless user experience. • Created a positive and inclusive learning environment that encouraged active participation and engagement. • Communicated with parents or guardians to discuss student progress and provide support and guidance. Show less

  • Canvas
    • Operations Manager
      • Mar 2019 - Feb 2021

      • Coordinated cross-functional teams to successfully execute events and projects using waterfall and hybrid methodologies. • Oversaw changes in project planning and scope, ensuring smooth execution. • Provided prompt and professional responses to member inquiries via email and social media channels. • Efficiently managed calendars and facilitated internal travel arrangements. • Performed accounting with Quickbooks, generated internal financial reports, and reconciled against the budget. Show less

  • Tiny Adventures Co
    • Founder + Head of Operations
      • May 2013 - Dec 2018

      • Developed and expanded an e-commerce business to include product design, inventory forecasting, and marketing campaigns. • Directed all business operations to achieve annual revenue of $200,000+. • Onboarded and supervised a team of contractors to manufacture inventory. • Managed all accounts payable and receivable, financial projections, record-keeping, and internal financial reporting. • Conducted quality control checks on and handled customer inquiries. • Developed and expanded an e-commerce business to include product design, inventory forecasting, and marketing campaigns. • Directed all business operations to achieve annual revenue of $200,000+. • Onboarded and supervised a team of contractors to manufacture inventory. • Managed all accounts payable and receivable, financial projections, record-keeping, and internal financial reporting. • Conducted quality control checks on and handled customer inquiries.

  • Winchester Public Schools
    • ESL Teacher
      • Aug 2011 - Nov 2011

      • Planned, organized, and provided instruction in English for small groups and whole class instruction for English Language Learners.• Adapted classroom activities and assignments for multi-level ELLs in the classroom.• Administered academic and language assessments to evaluate student progress in meeting academic learning targets.

    • ESL Teaching Assistant
      • Dec 2010 - Aug 2011

      • Assisted students, individually and in groups with lesson assignments.• Adapted classroom activities and assignments for multi-level ELLs in the classroom.• Supported the ESL teachers’ daily lesson plans and instructional activities.

Education

  • Liberty University
    Master of Arts - MA, Human Services: Executive Leadership
  • Moody Bible Institute
    Bachelor of Arts - BA, Teaching English as a Second or Foreign Language/ESL Language Instructor

Community

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