Experience

Artyc

• France
• 1 - 100 Employee

• Operations Coordinator

  • Oct 2022 - Present



IXL Learning

• United States
• E-Learning Providers
• 700 & Above Employee

• Operations Coordinator

  • Jan 2022 - Sep 2022

  • Coordinate events, lunches, office socials and manage and assist with office projects and programs• Assist HR team with onboarding and offboarding employees• Book and arrange travel for employees • Manage vendor relations• Perform administrative duties including meeting preparation, ordering office supplies, editing documents, coding expense reports and keeping the office organized • Coordinate events, lunches, office socials and manage and assist with office projects and programs• Assist HR team with onboarding and offboarding employees• Book and arrange travel for employees • Manage vendor relations• Perform administrative duties including meeting preparation, ordering office supplies, editing documents, coding expense reports and keeping the office organized



Splashtop Inc.

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Representative

  • May 2021 - Jan 2022

  • Assist with customer inquiries across multiple channels simultaneously including: live chat, calls and emails• Provide ongoing support via Intercom, advocating for customers’ needs and managing multiple queues at a time, maintaining a 95%> satisfaction rate• Assist customers daily with upgrades, upsells, renewals, troubleshooting and general questions • Assist with customer inquiries across multiple channels simultaneously including: live chat, calls and emails• Provide ongoing support via Intercom, advocating for customers’ needs and managing multiple queues at a time, maintaining a 95%> satisfaction rate• Assist customers daily with upgrades, upsells, renewals, troubleshooting and general questions



Tastea

• Slovakia
• Food & Beverages

• Assistant Store Manager

  • Aug 2019 - Aug 2021

  • Assisted the company’s Director of Operations in opening the Bay Area’s first corporate store alongside a team of supervisors and team members• Mentor a team of 6 supervisors and lead a team of 25 employees, providing quarterly performance evaluations and ensuring company protocols and policies are being followed• Provide support for the Store Manager with juggling multiple priorities, such as conducting bi-weekly schedules, ordering weekly inventory, and ensuring store sales and labor percentage goals are met daily



Universal Precast Concrete

• 1 - 100 Employee

• Administrative Assistant

  • Apr 2019 - Oct 2020

  • Assisted in crafting 20+ price quotes, scopes, and/or proposals weekly for precast concrete products, following strict deadlines to participate in bid opportunities• Use Salesforce daily as the company's CRM to create leads and opportunities, keep track of records, and contact customers• Provide support for the company's Sales Manager by managing calendars, organizing documents, and performing administrative duties • Assisted in crafting 20+ price quotes, scopes, and/or proposals weekly for precast concrete products, following strict deadlines to participate in bid opportunities• Use Salesforce daily as the company's CRM to create leads and opportunities, keep track of records, and contact customers• Provide support for the company's Sales Manager by managing calendars, organizing documents, and performing administrative duties



Tealyfe Drinks

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Store Manager

  • Sep 2017 - Jul 2019

  • Managed a close-knit team of 8-10 employees to serve with excellent customer service and with a sense of urgency• Assisted the Hiring Manager by participating in interviewing 30+ candidates and creating an onboarding schedule for new hires• Crafted biweekly schedules for employees based on availability and store needs • Managed a close-knit team of 8-10 employees to serve with excellent customer service and with a sense of urgency• Assisted the Hiring Manager by participating in interviewing 30+ candidates and creating an onboarding schedule for new hires• Crafted biweekly schedules for employees based on availability and store needs