Associate Director of Implementation, Health Plans

• Sep 2022 - Present

Senior Implementation Manager, Health Plans

• Apr 2022 - Aug 2022

Sword’s Digital Musculoskeletal (MSK) solution employs industry-leading technology and care, all from the comfort of home. Sword patients have the best outcomes in this space. Our lofty mission is to free 2 billion people from pain.• Leads complex implementations for health plans• Develops processes for our implementation team• Executes on our Customer Success team’s goals• Works with leadership on outlining the lifecycle of our health plan partnerships • Assists sales with implementation inquiries for prospects Show less

Senior Heath Plan Services Manager

• Mar 2022 - Apr 2022

• Served as the key contact for our health plan partnerships across our more strategic deals• Led the implementations for our key health plan clients• Developed processes to scale health plan implementations

Health Plan Services Manager

• Aug 2021 - Mar 2022

• Leads strategic, high ARR, health plan implementations• Assists with the growth of our health plan partnerships

Implementation Manager

• Apr 2019 - Aug 2021

• Led the implementation of one of our first and largest health plan deals • Led large customer kick-offs to define implementation requirements and develop rapport with the customer• Maintained detailed project work plans, and presents the project status to Castlight management and customer stakeholders• Managed the overall implementation across internal and external teams while keeping the project on track for launch of our platform• Partnered with our product and internal tools teams to ensure feedback from the customers and internally leads to the best possible outcomes for our customers• Led a team of sourcers and phone verifiers for numerous states to ensure data is up-to-date and accurate on our National COVID-19 Test Finder site Show less

Manager, Member Satisfaction, Medicare

• Apr 2017 - Mar 2019

In this position I led and organized our member engagement strategies and initiatives, and served as a liaison between departments in order to improve the overall quality of BSC's MAPD plan and the member experience. I also managed a team of Member Outreach Team Specialists who assist with contacting our Medicare members to help them take charge of their health.I also served on the Communication Transformation Steering Committee where we were tasked to improve and transform our communication strategy at BSC. Show less

Operational Program Manager, Medicare Stars

• Jan 2016 - Apr 2017

• Lead member engagement initiatives and all vendor relationships• Served as liaison between multiple departments to improve the overall quality of the Star Rating• Developed content and organizes VP-level Star Rating strategic meetings• Worked closely with data analysts on presenting data to leadership and other stakeholders• Effectively communicated announcements and updates from CMS to internal stakeholders

Health Policy Research Associate

• May 2013 - Dec 2015

Worked on high-profile health policy research projects across multiple topic areas: • Sub-Task Manager for a project where CMS sponsored the development of two Consumer Assessment of Health and Provider Systems surveys that assess consumers’ experiences with the health insurance marketplaces and provide TA to marketplaces to facilitate positive consumer experiences. Deliverables focus on global products that can benefit all Marketplaces, which include issue briefs, Webinars, a Quality Improvement Guide, and Website UX reports (consumer and expert usability assessments). • Quality Assurance and Reporting Advisor for CMS Measurement, Monitoring, and Evaluation of state demonstrations to integrate care for dual eligible individuals. Responsibilities include overseeing state quarterly reports to CMS and other data quality reports. • Lead data collection and analysis (consumer UX testing) by supporting the California Office of the Patient Advocate (through a NCQA contract) on their annual Health Care Quality Report Cards (i.e. writing, designing, and testing report card language and materials) and supporting NCQA on HEDIS measure development. • Managed the data collection, analysis, and report for the Niagara Falls Community Health Needs Assessment and Implementation Strategy.The goal of this project was to identify key health priorities for the city to address. • Lead qualitative and quantitative data collection and analysis of the evaluation of a CDC-sponsored project on addressing youth violence in 12 local communities around the country • Served as a liaison to CMS awardees, to monitor progress and evaluate outcomes of the Strong Start II initiative which seeks to improve birth outcomes in Medicaid-eligible women through enhanced prenatal care. Also involved in qualitative data collection and analysis of awardee sites. Other duties included proposal management. Show less

Research Analyst/Contractor

• Jul 2012 - Nov 2012

A consulting firm specializing in public health evaluation, research, policy analysis and advocacy, strategic planning and program development. • Performed qualitative (using NVivo and Microsoft® Access) and quantitative (using SPSS) analyses for multiple projects related to tobacco and obesity prevention campaigns • Wrote evaluation reports and policy briefs that were disseminated to Santa Clara County Health Department and California Department of Public Health • Assisted in data collection methods (i.e. conducting key informant interviews and evaluating tobacco and obesity prevention policies in various counties in Santa Clara) Show less

Project Manager

• Nov 2010 - Aug 2012

The Heart and Soul Study is a prospective cohort study of over 1000 participants designed to determine how psychological factors influence the outcomes of patients with coronary heart disease. • Managed the study’s database and produced analysis reports using Microsoft® Access • Prepared regulatory study documents for UCSF IRB Human Subjects Committee • Maintained general compliance and functioning of study and provided staff support • Aided with NIH grant preparations • Sustained and edited the study’s website using Dreamweaver • Managed >$700K study budget, including budget projections, accounting oversight, and contracts Show less

Infection Control Intern

• May 2009 - Aug 2009

• Worked with a team of physicians and nurses to develop an observation tool to decrease surgical site infections and conducted surgical site infection surveillance • H1N1 Influenza A (swine) virus: participated in meetings and updates, developed a presentation for the hospital staff, and drafted H1N1 updates for all SFGH healthcare providers • Prepared a grant to receive funding for respiratory hygiene educational materials • Developed a presentation about the IC Department for incoming UCSF medical residents Show less

Graduate Student Researcher

• Sep 2008 - May 2009

NCCLS is a case-control study investigating environmental risk factors associated with childhood leukemia. • Assisted in data management of case/control birth certificate and abstract data • Abstracted medical information from patient records NCCLS is a case-control study investigating environmental risk factors associated with childhood leukemia. • Assisted in data management of case/control birth certificate and abstract data • Abstracted medical information from patient records