Salesforce Consultant

• Jan 2021 - Present

Salesforce Administrator

• Jan 2019 - Jan 2021

-Lead Salesforce Administrator and Developer for a nonprofit with 20 Salesforce users-Experience using the following programs: Apsona Multi-Step Reporting, Duplicate Check, Formstack, Zapier, Integromat, Payment Center, Asana-Collaborate with Salesforce end users to ensure Salesforce supports their needs-Successfully implement the tracking of programs, program participants, fees, and attendances in Salesforce using custom objects, automation tools, and Formstack- Record and edit 9 Salesforce training videos used in a Salesforce Onboarding PowerPointpresentation for new hires- Clean and import 9 years of school visit data from Google Sheets into Salesforce using advancedExcel functions and DataLoader-Implement a solution for tracking matches between program participants and volunteers in Salesforce utilizing custom lightning web components-Write Apex triggers when declarative methods are not suitable

Salesforce Administrator Intern

• Sep 2018 - Jan 2019

-Create and update existing Lightning page layouts, public groups, and Chatter groups-Design, build, and test new features and functionality before pushing changes to production-Collaborate with users to ensure Salesforce supports their needs -Evaluate third-party applications on the Appexchange and communicate with sales agents via email, phone, and virtual meetings-Provide day to day troubleshooting and technical support to end users-Handle all basic administrative functions including creating new profiles, custom objects, fields, reports and dashboards, workflows, and merging of duplicate records-Import, export, upsert, and delete records in Salesforce using Dataloader

Data Entry Operator

• Sep 2015 - Jan 2016

-Entered and verified donation information prior to storing and processing in company's database-Prepared and sent donor acknowledgement letters-Entered and updated donor information into Raiser's Edge, keeping a detailed track of all donations given-Performed data accuracy routine to ensure zero discrepancies before checks are sent for processing -Entered and verified donation information prior to storing and processing in company's database-Prepared and sent donor acknowledgement letters-Entered and updated donor information into Raiser's Edge, keeping a detailed track of all donations given-Performed data accuracy routine to ensure zero discrepancies before checks are sent for processing

Campaign Intern

• Jun 2014 - Aug 2014

-Actively recruited Team In Training members at Rock'n'Roll Chicago Half Marathon & 5K expo-Synthesized results from a data mining project into Microsoft Excel spreadsheet resulting in a list of prospective business and organizational partnerships-Wrote press release statements and public service announcements for local newspapers and radio stations -Actively recruited Team In Training members at Rock'n'Roll Chicago Half Marathon & 5K expo-Synthesized results from a data mining project into Microsoft Excel spreadsheet resulting in a list of prospective business and organizational partnerships-Wrote press release statements and public service announcements for local newspapers and radio stations