Katie Lovett
Writing + Research Specialist at Pack Up + Go- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Certificate in Sustainability and Anti-Oppression in Travel
RISE Travel InstituteFeb, 2023- Sep, 2024 -
Certificate in Sustainable Tourism
GSTC (Global Sustainable Tourism Council)Sep, 2020- Sep, 2024 -
Leading Yourself
LinkedInJul, 2019- Sep, 2024 -
5 Ways to Control Your Time
LinkedInJun, 2019- Sep, 2024
Experience
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Pack Up + Go
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United States
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Travel Arrangements
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1 - 100 Employee
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Writing + Research Specialist
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Jun 2022 - Present
- Researching and creating recommendations for new and existing Pack Up + Go destinations- Assisting with the Pack Up + Go Picks product line- Managing the Road Trip Associates Freelance program
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Trip Booking Specialist
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Aug 2021 - Jun 2022
- Review and analyze travelers Pre-Trip Surveys to determine a memorable surprise destination within the budget provided.- Coordinate trip details including transportation, accommodations, and activities that align with the traveler's interests, budget and celebrations.- Organize pre-trip communication with travelers to create anticipation and excitement.- Leverage education in sustainable tourism to promote community based tourism, including partnering with small and medium enterprises, researching up and coming travel destinations, and inspiring guests to explore off the beaten path.
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Blue Fern Travel
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United States
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Hospitality
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1 - 100 Employee
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Director Of Operations
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Aug 2020 - Jul 2021
- Oversaw the daily business activities of the DMV area based Fork Tours and Fizz Tours. - Trained and managed the tour guides - Developed new tour routes and routinely updates and improves current tour routes for continued success. - Created new and innovative events in line with current health and safety standards - Handled marketing initiatives, including social media marketing and blogging with local expertise. - Created and maintains relationships with local businesses as partners and local Destination Management Organizations to ensure strong community involvement.
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G Adventures
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Canada
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Travel Arrangements
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700 & Above Employee
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Private Groups & Tailor Made Global Connections Officer
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Jun 2019 - Jul 2020
- Developed custom itineraries to accommodate groups of 8-16 travelers to include transport to and from the destination, accommodations while in destination, and multiple excursions enabling an unforgettable experience of local culture and cuisine. - Coordinated with travel agents, local G Adventures offices in destination, and travelers to ensure a smooth, worry-free trip for customers. - Strengthened company culture as a “True Believer,” an internal communication initiative promoting cross-cultural connections. - Guaranteed traveler information security through a combination of proprietary and commercial-off-the-shelf software packages including SalesForce and G Suite.
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Tour Guide
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Dec 2018 - May 2019
-Lead groups through Washington D.C. neighborhoods while sharing the engaging history of the area-Conducts historical research to ensure quality tourism product and time-relevant facts -Create relationships with local stakeholders in the area, leading to more business opportunities for the company-Collaborate with business leaders and event planners to host tours based on demands of potential customers
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Tourism Intern
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Jul 2018 - Dec 2018
-Organized training documents for future onboarding procedures-Created marketing materials aligned with brand marketing strategies -Researched new routes to expand business opportunities to meet company growth plan
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The George Washington University - School of Business
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United States
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Higher Education
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200 - 300 Employee
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Research Assistant
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Dec 2018 - May 2019
International Institute of Tourism Studies (IITS) International Institute of Tourism Studies (IITS)
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francesca’s®
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United States
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Retail
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700 & Above Employee
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Key Holder
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Nov 2016 - May 2019
- Managed daily operations under the direction of corporate guidelines and management guidance including opening and closing the store, delegating tasks for continued upkeep, and handling sales systems. - Handled inventory management including organizing new arrivals and designing the store floor to promote sales. - Consulted guests to provide authentic opinions and clothing options to ensure they felt empowered through their outfits, providing excellent customer service. - Cultivated the store environment following brand guidelines and merchandising practices.
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Ruchman and Associates, Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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Tour Scheduler and Congressional Liaison at the Bureau of Engraving and Printing
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Feb 2017 - Dec 2018
-Initiated employee ticket process to ensure all employees of the facility can reserve tickets for guests and decreased late-notice ticket processing by requiring 24 hour notice for all requests, this in turn, allowed for more stable operations for tour staff.-Selected to represent the Bureau of Engraving and Printing at The Senate Committee on Rules and Administration annual meeting, provided information about the facility and tours and strengthened relations with other offices and government branches.-Drafted a checklist for opening and closing procedures to give accountability to employees, which lead to an improved tour experiences and a new process to bring issues to supervisors in timely manner. -Improved new employee training to ensure proper operational procedures.
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Tour Guide at the Bureau of Engraving and Printing
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Apr 2016 - Feb 2017
-Led guests on guided tours and explained how the Bureau of Engraving and Printing makes the paper currency for the United States of America-Handled tour operations including ticket distribution, crowd control during peak times, and high profile tour guests.
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Resident Advisor
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Apr 2016 - May 2016
-Promoted an increase in communication and implement new policy for a manager to be on-staff 24/7 after enduring a guest’s medical situation during the night. -Emphasized the need for better living conditions for hostel staff, influencing and driving changes among bathroom and bedroom arrangements. -Increased nightly social involvement with newly created icebreaker games and events for people from diverse backgrounds (non-drinking, older guests, families, etc.), and focused on engagement and inclusiveness.
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Guest Services
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Sep 2015 - Jan 2016
-Scheduled appointments for different services to keep bookings at 90-100% capacity. -Experimented with promotional tools to maximize revenue per guest and revamp retail store to create a better construct which increased revenue by 20%. -Designed and coordinated annual Christmas Open House from visualization through execution. -Scheduled appointments for different services to keep bookings at 90-100% capacity. -Experimented with promotional tools to maximize revenue per guest and revamp retail store to create a better construct which increased revenue by 20%. -Designed and coordinated annual Christmas Open House from visualization through execution.
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Williamsport Crosscutters
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United States
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Spectator Sports
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1 - 100 Employee
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Game Day Promotions Intern
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May 2013 - Sep 2013
-Assisted with on-field promotion and activities during games. -Helped with daily stadium upkeep including tarping the field during inclement weather and litter and trash pickup. -made appearances as the team's mascot "Rally Rusty" to increase fan engagement. -Assisted with on-field promotion and activities during games. -Helped with daily stadium upkeep including tarping the field during inclement weather and litter and trash pickup. -made appearances as the team's mascot "Rally Rusty" to increase fan engagement.
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Education
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2017 - 2019
The George Washington University - School of Business
Master of TourismAdministration - MTA, Sustainable Tourism Management -
2011 - 2015
Lock Haven University of Pennsylvania
Bachelor of Arts - BA, Communication and Foreign Languages
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