Experience

Genesis Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Support Specialist

  • Oct 2020 - Present

  Direct administrative support efforts for our pharmaceutical department. Our team ships for over 30 different companies as well as handling 50+ carriers across the country. Schedule and conduct daily reviews on all accounts in order to achieve customer service standards and sustain top levels of client satisfaction. Selected Contribution: ● Effectively managed multiple projects simultaneously, offering voluntary support and guidance to team members. Direct administrative support efforts for our pharmaceutical department. Our team ships for over 30 different companies as well as handling 50+ carriers across the country. Schedule and conduct daily reviews on all accounts in order to achieve customer service standards and sustain top levels of client satisfaction. Selected Contribution: ● Effectively managed multiple projects simultaneously, offering voluntary support and guidance to team members.



Orangetheory Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • Jul 2018 - Oct 2020

  -Leads Orangetheory Fitness studio previews with prospects and/or fitness program holders -Responds immediately to member requests, inquiries and concerns while upholding the company’s policies -Processes cancellations, upgrades, downgrades and new memberships -Manage and complete the bi weekly commission tracker submitted to corporate for payroll -Responsible for the new employee onboarding and training -Leads Orangetheory Fitness studio previews with prospects and/or fitness program holders -Responds immediately to member requests, inquiries and concerns while upholding the company’s policies -Processes cancellations, upgrades, downgrades and new memberships -Manage and complete the bi weekly commission tracker submitted to corporate for payroll -Responsible for the new employee onboarding and training



Xerox Business Solutions Midwest

• Information Technology & Services
• 200 - 300 Employee

• Smartflex Specialist

  • Jul 2015 - Jul 2018

  Direct administrative support efforts for sales office housing upwards of 30 representatives, performing data management activities for 500+ company accounts. Schedule and conduct quarterly reviews on all accounts in order to achieve customer service standards and sustain top levels of client satisfaction. Selected Contribution: Effectively managed multiple projects simultaneously, offering voluntary support and guidance to team members. Direct administrative support efforts for sales office housing upwards of 30 representatives, performing data management activities for 500+ company accounts. Schedule and conduct quarterly reviews on all accounts in order to achieve customer service standards and sustain top levels of client satisfaction. Selected Contribution: Effectively managed multiple projects simultaneously, offering voluntary support and guidance to team members.



The University of Texas at Austin

• United States
• Higher Education
• 700 & Above Employee

• Consultant, Texas Athletics

  • Sep 2014 - May 2015

  Oversaw annual renewal and upgrades of all season ticket accounts and generated new business; increased revenue through upselling, cross-selling, and referrals. Initiated outbound phone calls, received and addressed inbound inquiries, and conducted onsite/offsite client appointments. Selected Contributions: Consistently met and exceeded weekly/monthly/yearly sales goals while surpassing client expectations in value and service. Attended season ticket member events for all ticketed Texas Athletics sporting events. Show less



Arlington International Racecourse

• United States
• Spectator Sports
• 1 - 100 Employee

• Event Coordinator

  • Feb 2013 - Feb 2014

  • Support three event managers with planning and implementation of group sales events. • Create, manage and update catering orders and invoices for guests. • Key point of contact for clients on the day of the event. Coordinate catering, ticketing, flowers and directing staff to ensure a “Great Day at the Races!” • Sold group sales packages and created proposals for corporate outings as well as tickets to the general public over the counter, by mail order, and telephone reservation. • Operate computerized ticketing machines by entering information into a keyboard and loading tickets and replacing ribbons on a ticket printer. • Provide information in person or by telephone regarding time schedules, location of events, and various pricing and seating arrangements. Explain box office policies, answer questions, and resolve routine problems regarding ticket sales. • Nominated as an Ambassador for the 31st running of the Arlington Million. Responsible for the coordination of flight and hotel as well as the guidance of a trainer, owner and jockey through various events of the week. • Proficient in Daylight Enterprise and SeatAdvisor Box Office systems. Show less



The JAM Brands

• Spectator Sports
• 1 - 100 Employee

• Marketing Intern

  • Jan 2012 - May 2012

  • Managed all social media accounts for the company including Facebook advertising for all events. • Sold expo booths to vendors. Handled registration of coaches and players for the BaseballCON/SoftballCON Conference and TPX Camp. Scheduled high school and college coaches, Major League Baseball players and National Pro Fastpitch players as guest speakers for the conference. • Researched new markets to determine event feasibility. • Supported grass roots marketing to increase event registration. Show less



Lowen and Morris, PLLC

• Louisville, Kentucky Area

• File Clerk

  • Aug 2010 - May 2012

  • Organized all file records for prestigious law firm, enabling lawyers to efficiently locate information. • Scheduled appointments and mediation meetings for seven attorneys. • Organized all file records for prestigious law firm, enabling lawyers to efficiently locate information. • Scheduled appointments and mediation meetings for seven attorneys.



University of Louisville Athletics

• United States
• Spectator Sports
• 200 - 300 Employee

• Intern with Cardinal Football

  • Jan 2009 - Dec 2011

  • Served as student liaison to potential recruits and their families for the Cardinal Football program. • Promoted U of L and the Cardinal Football program by giving presentations to the parents and students. Highlighted academic, athletic and character building aspects of the university. • Lead new recruits and their families on tours of the university and football training facilities. • Served as student liaison to potential recruits and their families for the Cardinal Football program. • Promoted U of L and the Cardinal Football program by giving presentations to the parents and students. Highlighted academic, athletic and character building aspects of the university. • Lead new recruits and their families on tours of the university and football training facilities.