Experience

Billhighway

• United States
• Financial Services
• 1 - 100 Employee

• Implementation Team Leader

  • Aug 2022 - Present

• Implementation Team Lead

  • Sep 2020 - Jul 2022

• Senior Implementation Specialist

  • Apr 2018 - Aug 2020

• Client Relations Specialist

  • Dec 2013 - Mar 2018

  • Establish relationships with clients by providing exemplary support as their primary contact• Conduct account meetings to communicate best practices and product functionality• Create and deliver recurring client reporting and communications• Lead project management, driving internal contacts to ensure timely deliverables to clients, manage day-to-day operational aspects of projects• Participate in user acceptance testing

• Client Accounting Specialist

  • Jan 2013 - Dec 2013

  • Supported all client accounting tasks.• Assisted with the integration of the Billhighway system with banking partner.• Responsible for the processing, approving and reconciling various transaction types including; bank returns, cleared checks, ACH transactions, lockbox and credit cards.• Managed and processed collection processes on behalf of clients.• Supported other departments and resolve customer accounting issues and inquiries.• Assisted with special projects related to the accounting team tasks and services. Show less

• Client Care Associate and Lead

  • Aug 2010 - Dec 2012

  • Led new team member training and oversaw the completion of Client Care team member certifications.• Responsible for weekly and monthly performance reports.• Answered in-bound client calls and emails pertaining to use of web-based financial software.• Handled customer escalations and resolve customer issues by collaborating with other departments.• Interpreted financial data and reporting; explained billing statements, and assisted clients with billing, collection, budgeting, member management, and overall financial management of their organizations.• Analyzed and explained complicated data in an easily understandable manner.• Facilitated end user training on the use of financial software.• Maintained and improved client relationships through excellent customer service and proposed ideas for continual improvement of services.• Assisted with special projects and tasks related to client activity and services Show less


Anderson Economic
• United States
• Market Research
• 1 - 100 Employee
• Office Assistant

  • Aug 2008 - Aug 2009