Experience

Kelco Communications - Vodafone

• Ireland
• Retail
• 1 - 100 Employee

• Head of After Sales and Data Analysis

  • Oct 2022 - Present

• Sales Analyst

  • Apr 2022 - Present


Corrib Oil Company Limited
• Retail
• 100 - 200 Employee
• Sales Administrator

  • Aug 2020 - Apr 2022


SalesSense International

• Ireland
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales Support Administrator

  • Sep 2018 - Aug 2020

  • Contacting customers by phone aiming to connect the customer's services, answering potential queries and escalating customer complaints • Independently responsible for maintaining, updating tracking files and raising compliance related issues • Creating weekly/monthly target reports highlighting all progress and figures. Designing graphs, tables and data sheets to demonstrate progression • Inspecting sensitive customer data to ensure they comply with strict processing and compliance criteria • Monitoring daily sales to ensure all quality expectations are met. Liaising with management to implement preventative/corrective actions • Providing immediate support for sales representatives on the field Show less



Mulroys Londis

• Baker/Cashier

  • Jul 2014 - Aug 2018

  • Created and merchandised new products and analysed cost and profit margins • Documented and evaluated daily sales, stock control • Trained colleagues, in accordance with various health and safety standards expected, to ensure optimum efficiency, output and productivity • Dealt with customer’s various queries and handled complaints • Assisted with staff management and rosters • Created and merchandised new products and analysed cost and profit margins • Documented and evaluated daily sales, stock control • Trained colleagues, in accordance with various health and safety standards expected, to ensure optimum efficiency, output and productivity • Dealt with customer’s various queries and handled complaints • Assisted with staff management and rosters