Experience

Science Museum Group

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Estate Asset Manager

  • Apr 2021 - Present



Skipton Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premises Manager

  • Jul 2020 - Apr 2021

  Providing professional advice regarding all property matters. Lead, co-ordinated and managed the ongoing schedule of 88 branch scheduled and reactive repairs and maintenance. Liaised with external consultants where necessary to ensure products were delivered to meet quality, cost and time standards.RESPONSIBILITIES• Complete branch refurbishments/alterations and repairs within pre-agreed budget and timescales• Chair departmental meetings and one to ones on a regular basis to monitor team performance• Ensure all branches were H&S compliant• Work with Accessible partners to improve accessibility within branches• Organise and co-ordinate all PPM and reactive maintenance issues using a range of contractors ensuring branch staff are fully briefed• Built and maintained relationships with branch staff• Attend regular meetings with Branch Operations/Marketing and IT and agree branch refurbishment priorities and design options• Resolve any audit points within set timescales



Bruntwood

• United Kingdom
• Real Estate
• 300 - 400 Employee

• Property Manager

  • Oct 2017 - Jul 2020

  Delivering exceptional service and building standards to commercial customers in a large multi-office building. Talent for cultivating and supporting customer relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Manage, lead and inspire the team to continuously improve the customer experience.RESPONSIBILITIES• Manage and coordinate all on-site service partner activity; communicating effectively with customers when appropriate and minimising disruption• Respond appropriately to any emergency issues that may arise and part of a group call out team• Manage financial performance against income and expenditure targets• Deliver property management strategy and associated improvement projects• Management of on-site team to ensure standards of operation are consistently achieved• Maintain current, and develop new, high-quality working relationships with key contacts, suppliers, and contractors with regular meetings• Day to day management of building tasks to ensure the safe, effective, and efficient operation• Run an effective events programme to create a community within the building• Provide a personalised welcome experience for new customers• Conduct monthly 1-2-1’s and appraisals with site team, ensuring clear, concise, andachievable targets are set



Five Nine Living

• Scheme Manager

  • Jan 2017 - Oct 2017

  Providing Professional Management services for 4 PRS schemes across Sheffield, Manchester and Bristol. Responsible for year on year lettings and ensuring the building is compliant and customer satisfaction is at the highest level. Dealing with building legacy issues and assess and organise prompt completion of maintenance jobs for all 210 properties. Recruiting all new staff for the schemes.RESPONSIBILITIES• Keep abreast of market changes and regular updating of the competitor analysis.• Maintain current and develop new high quality working relationships with key institutions and suppliers• Ensure all steps of booking process are complete on the PEX system• Ensure any H&S issues are investigated, taking appropriate action as necessary• Regular review risk assessments to ensure sufficient, updating as necessary• Conduct regular 1-2-1 and appraisals with site team, ensuring clear, concise andachievable targets are set• Drafting the annual budget setting process ensuring costs are obtained to provide an accurate forecast of expenditure for the year.• Monthly review of expenditure against budget, ensuring commentary is provided for significant variances.• Follow the arrears process and liaison with third party debt collection agents for recovery action on non payments.• Attend viewings and follow up’s for potential tenants



Collegiate AC

• United Kingdom
• Real Estate
• 1 - 100 Employee

• City Manager

  • Jul 2016 - Dec 2016

  Rapidly promoted to city manager. Leading the City Operations team across 3 sites ensuring that Customers have an outstanding student experience through strong leadership, driving a high quality customer service, sales, maintenance and housekeeping provision across the city. Managing seven members of staff including management, cleaners and maintenance. Driving excellent customer service and promoting high standards amongst the accommodation team. Providing a high quality of service and ensuring the safety and welfare of over 300 students. Oversee KPI's for each site and provide management with coaching to reach targets.RESPONSIBILITIES• Maintaining market and competitor intelligence• Fostering effective working relationships with suppliers and key university stakeholders• Driving a health and safety culture across the city• Chasing outstanding debts• Coaching staff in sales technics to maximise sales• Establishing and implementing a clear succession plan for all team members• Tracking maintenance jobs and ensuring all health and safety requirements are met and maintained.• Delivery of KPI’s – ensuring all team members are aware of their targets relating to sales, arrears, customer service and audits• Work collaboratively with operations management colleagues, sharing best practice and seeking continuous improvement to ensure property KPI delivery• Ensure escalated customer related issues are dealt with effectively and in a timely manner either personally or through the wider team

• Accommodation Manager

  • May 2016 - Jul 2016

  Leading and managing the accommodation office ensuring the smooth running of two sites. Ensuring a warm, welcoming environment to students, parents and visitors to site. Responsible for staff recruitment, appraisals, KPI’s and performance checks.RESPONSIBILITIES• Ensuring the site is adhering to all health and safety regulations• Effectively manager customer service, complaint handling and incident response• Contribute to the delivery of all KPI’s• Deliver sales targets• Rent collection inline with predetermined schedules- chasing those owing rent• Manage inspections to ensure the property standards are maintained• Oversee and complete administration duties, including the processing of bookings, check in/out, arrears chasing, raising of purchase orders, payment plans, customer arrears issues and any University nominations agreements• Take part in the out of hours on call process, taking ownership of resolving incidents that occur and offering flexibility in working hours as required



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Graduate Operations Manager

  • Sep 2015 - May 2016

  Responsible, as Graduate Hotel Operations Manager, for all aspects of a hotel to ensure that it is running smoothly and making profit. Departments overseen include the front desk, ground floor team, housekeeping, human resources and food service. In charge of making sure that the guests have a positive experience and will want to stay again. Part of this includes dealing with guests personally including any complaints that arise. Demonstrated flexibility by adapting to different teams at different sites. Drove team engagement via pre-shift and monthly team meetingsRESPONSIBILITIES• Engaging with customers, going the extra mile for guests and dealing with complaints• Managerial administrative tasks – PPC, 4cast, looking at forecasts and forming rotas for strong teams• Adhering to financial policy. Acting within a given budget offering the maximum level of performance.• Work in synergy with Senior Managers to ensure that hotel reputation is upheld and all departments run smoothly.• Constantly meet set targets and expected standards.• Deliver consistent improvements on quality standards• Building strong, motivated and professional teams throughout all areas of the Hotel’s operations• Mapping potential for team members and setting clear aims to guide them• Ensure that all health and safety procedures are followed correctly and maintained.• Networking within the company and external bodies



Bauer Media Group

• Germany
• Media Production
• 700 & Above Employee

• Charity Events and Marketing Assistant

  • Jun 2014 - Jul 2014

  • Designed, produced and co-ordinated high quality bespoke fundraising and promotional materials for supporters to increase awareness of local fundraising events• Developed fundraising ideas which are still being used• Supported a growing fundraising team with administration support• Managed supporter and staff queries regarding fundraising materials• Networked gaining the ability to build strong professional relationships with a variety of stakeholders• Organised events such as family fun days and raised over £4,000