Experience

Fine Point Consulting, LLC

• United States
• Accounting
• 1 - 100 Employee

• Staff Accountant

  • May 2022 - Present



DBN Tax

• United States
• 1 - 100 Employee

• Staff Accountant

  • Oct 2020 - May 2022



Saratoga Springs, Utah

• Site Supervisor

  • Jan 2020 - Dec 2020



JetBlue Airways

• United States
• Airlines and Aviation
• 1 - 100 Employee

• JetBlue Reservations Agent

  • Aug 2017 - Jun 2019

  Assisted customers with questions and concerns regarding current or past flight reservationsProcessed payments and refunds for flight bookings and cancellationsProvided information regarding TrueBlue rewards program and assisted in basic account management questions and bookingsPromoted sales of JetBlue ancillaries Connected customers with partnership services Assisted customers with questions and concerns regarding current or past flight reservationsProcessed payments and refunds for flight bookings and cancellationsProvided information regarding TrueBlue rewards program and assisted in basic account management questions and bookingsPromoted sales of JetBlue ancillaries Connected customers with partnership services



Life Stone Counseling Centers

• United States
• Mental Health Care
• 1 - 100 Employee

• Office Assistant, receptionist

  • 2013 - 2014

  Developed customer relationships over the phone and in person.Coordinated complex schedules for counselors and their clients.Received and processed payments using billing and invoicing software.Oversaw the maintenance of office and client databases, including multiple filing systems Developed customer relationships over the phone and in person.Coordinated complex schedules for counselors and their clients.Received and processed payments using billing and invoicing software.Oversaw the maintenance of office and client databases, including multiple filing systems



Utah Dispute Resolution

• United States
• Alternative Dispute Resolution
• 1 - 100 Employee

• Spanish Program Case Manager

  • 2010 - 2012

  Oversaw completion of preliminary and follow-up intake interviews with potential clients and screened cases to ensure suitability for mediation.Contacted conflicted parties and arranged mediation appointments between them, any legal counsel, the mediator and any additional persons necessary.Conducted phone mediations between conflicted parties in appropriate cases.All responsibilities were done in Spanish and English as needed. Oversaw completion of preliminary and follow-up intake interviews with potential clients and screened cases to ensure suitability for mediation.Contacted conflicted parties and arranged mediation appointments between them, any legal counsel, the mediator and any additional persons necessary.Conducted phone mediations between conflicted parties in appropriate cases.All responsibilities were done in Spanish and English as needed.