Katie VanKoughnet
Project Manager at Global Health Services Network- Claim this Profile
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Bio
Terry Chartier
‘Ridiculously effective’ is the phrase that comes to mind when I think about Katie. Katie expertly filled the role of a Performance Excellence Consultant for St. Mary Mercy Hospital. In this role, she led numerous improvement teams and projects designed to solve some of our toughest problems and drive measurable results to move our organization forward. Whether she was leading a team of frontline associates, or steering a strategic conversation with our Providers and Executive team, I was always impressed by Katie’s ability to brake down and manage even the toughest problems effortlessly. No matter how tense a situation or complex a problem, Katie always made sure her team members were filled with a sense of pride, accomplishment and the work they did truly made a difference. A skill that often takes years to develop, but seemed to come perfectly naturally to her. It’s rare that you come across such a standout talent like Katie. Any organization would be proud and lucky to have her join their team. I sure was!
Terry Chartier
‘Ridiculously effective’ is the phrase that comes to mind when I think about Katie. Katie expertly filled the role of a Performance Excellence Consultant for St. Mary Mercy Hospital. In this role, she led numerous improvement teams and projects designed to solve some of our toughest problems and drive measurable results to move our organization forward. Whether she was leading a team of frontline associates, or steering a strategic conversation with our Providers and Executive team, I was always impressed by Katie’s ability to brake down and manage even the toughest problems effortlessly. No matter how tense a situation or complex a problem, Katie always made sure her team members were filled with a sense of pride, accomplishment and the work they did truly made a difference. A skill that often takes years to develop, but seemed to come perfectly naturally to her. It’s rare that you come across such a standout talent like Katie. Any organization would be proud and lucky to have her join their team. I sure was!
Terry Chartier
‘Ridiculously effective’ is the phrase that comes to mind when I think about Katie. Katie expertly filled the role of a Performance Excellence Consultant for St. Mary Mercy Hospital. In this role, she led numerous improvement teams and projects designed to solve some of our toughest problems and drive measurable results to move our organization forward. Whether she was leading a team of frontline associates, or steering a strategic conversation with our Providers and Executive team, I was always impressed by Katie’s ability to brake down and manage even the toughest problems effortlessly. No matter how tense a situation or complex a problem, Katie always made sure her team members were filled with a sense of pride, accomplishment and the work they did truly made a difference. A skill that often takes years to develop, but seemed to come perfectly naturally to her. It’s rare that you come across such a standout talent like Katie. Any organization would be proud and lucky to have her join their team. I sure was!
Terry Chartier
‘Ridiculously effective’ is the phrase that comes to mind when I think about Katie. Katie expertly filled the role of a Performance Excellence Consultant for St. Mary Mercy Hospital. In this role, she led numerous improvement teams and projects designed to solve some of our toughest problems and drive measurable results to move our organization forward. Whether she was leading a team of frontline associates, or steering a strategic conversation with our Providers and Executive team, I was always impressed by Katie’s ability to brake down and manage even the toughest problems effortlessly. No matter how tense a situation or complex a problem, Katie always made sure her team members were filled with a sense of pride, accomplishment and the work they did truly made a difference. A skill that often takes years to develop, but seemed to come perfectly naturally to her. It’s rare that you come across such a standout talent like Katie. Any organization would be proud and lucky to have her join their team. I sure was!
Credentials
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LEAN Healthcare
University of MichiganSep, 2010- Nov, 2024 -
Six Sigma Black Belt
Breakthrough Management GroupDec, 2007- Nov, 2024
Experience
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Global Health Services Network
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Project Manager
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Jun 2020 - Present
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Consultant
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Mar 2020 - Present
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Trinity Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager - Epic Training
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Jun 2018 - Mar 2020
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Senior Manager, TIS
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2016 - Jul 2018
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Joseph Mercy
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Manager, Performance Excellence
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2015 - 2016
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Trinity Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Process Improvement Leader, Physician Networks
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Aug 2012 - Jun 2015
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Senior Process Management Consultant
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Jan 2012 - Aug 2012
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St. Mary Mercy Hospital
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Hospitals and Health Care
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100 - 200 Employee
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Lean Six Sigma Black Belt
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Dec 2007 - Jan 2012
Accomplishments: Supported implementation of EMR in Emergency Department. Improved Net Revenue per case by 30%, with an annual savings greater than $840,000; Improved Emergency Nursing productivity by 8% and decreased salary expense per visit, resulting in savings averaging $70,000 per month; Managed implementation of Graduate Medical Education Program, including 8 programs over 2 years. • Provided project management and analytical support of hospital-wide process improvement initiatives by employing various methodologies, including: Lean, DMAIC (Define, Measure, Analyze, Improve, Control), and Kaizen. • Managed operational and financial projects to streamline department processes and optimize revenue, including the areas of: Birthing Center, Outcomes Management, EVS, Medical/Surgical Units, Emergency Dept., Women’s Center.
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Trinity Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Strategic Planner
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Sep 2005 - Dec 2007
Accomplishments: Conducted competitive analysis reports, supported the system strategic plan; Performed and conducted ad-hoc reporting and analysis; conducted presentations to Executive Leadership concerning business plans; Validated viable business models for business partnerships; Provided direction and guidance on major proposals and business opportunities.• Supported strategic plans and initiatives for over 42+ hospitals• Created business plans & provided data and statistical support to Hospital Executives and CEOs. • Performed statistical data analysis: including review of annual budgeted volumes, annual Physician Satisfaction Survey & portfolio analysis.
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Mercy Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Strategic Planning Analyst
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Aug 2002 - Sep 2005
Accomplishments: Managed development of MHP cancer center; part of a five-year $90 million investment; Redesigned customer service efforts within seven hospitals; Developed online tools to enhance service excellence aligned with the mission and vision of MHP. • Developed new business plans; Provided data and statistical support to executives and CEOs. • Monitored market share trends through routine analysis and reporting of hospital council and hospital association data; Prepared competitor profiles.• Developed and updated Planning tracking systems, databases and various utilization reports.• Responsible for supporting development and maintenance of initiatives tracking and accountability system.• Analyzed statistics used to evaluate services and project future utilization; Worked directly with consultants in providing and interpreting data.•Managed all aspects of Patient Satisfaction and Physician Satisfaction; Leader of the Service Excellence Task Force in partnership with the Studer Group.
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Education
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University of Toledo
Master of Business Administration (M.B.A.), Business Administration and Management, General -
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University of Toledo
Bachelor of Business Administration (B.B.A.), MBA
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