Experience

Pacific Center for Human Growth

• United States
• Mental Health Care
• 1 - 100 Employee

• Senior Clinical Admin Support Specialist

  • Oct 2022 - Present

  Berkeley, California, United States • Develops and leads clinician training on use of database for client fees and demographics (Salesforce) utilizing video, audio, PDFs as well as Square (fee collection) and other Google applications • Verifies/audits payments twice monthly for client fees cross-referencing Square and Salesforce • Meets twice weekly with clinicians for training support and database corrections/consultations • Updates/manages the trainee application system on our website/through Salesforce • Handles… Show more • Develops and leads clinician training on use of database for client fees and demographics (Salesforce) utilizing video, audio, PDFs as well as Square (fee collection) and other Google applications • Verifies/audits payments twice monthly for client fees cross-referencing Square and Salesforce • Meets twice weekly with clinicians for training support and database corrections/consultations • Updates/manages the trainee application system on our website/through Salesforce • Handles new trainee applications through email, Salesforce and schedules interviews • Updates our clinical database within Salesforce as reporting and user interface needs arise • Performs monthly attestation checks with Alameda County for new clinicians and other clinical staff • Tracks and updates clinician and supervisors' license information via spreadsheets, Salesforce and Google Drive • Generates data and reports for various grants and programs purposes, presenting findings at biweekly Clinic Team Meetings • Modifies access, fields, permissions, function and layouts across the Salesforce database • Tracks clients with MediCal insurance; bills for services rendered and follows up with noncompliance, claim rejection etc • Performs consistent follow up with MediCal representatives regarding payment status • Increases knowledge of MediCal requirements and policies by utilizing representatives, attending seminars and using online documentation • Meets with Clinical Team members and other staff to review clinic growth, hurdles with training/clinicians and brainstorming solutions and means of further success • Calculates pay for qualifying clinicians monthly • Takes minutes at assigned clinical and organizational meetings • Provides additional technical support for Google apps, e-sign applications • Assists the Clinical Director and Senior Quality Assurance and Intake Manager with all other administrative duties as requested

• Clinical Administrative Support Specialist

  • Nov 2021 - Nov 2022

  Berkeley, California, United States • Developed and lead instructional sessions for clinicians on use of database for client fees and demographics (Salesforce) utilizing video, audio, PDFs, in-person presentation • Verified/audited payments twice monthly for client fees in Square and Salesforce • Met weekly with clinicians in training for training support and database corrections/consultations • Updated/managed the trainee application system on our website/through Salesforce • Handled new trainee applications through… Show more • Developed and lead instructional sessions for clinicians on use of database for client fees and demographics (Salesforce) utilizing video, audio, PDFs, in-person presentation • Verified/audited payments twice monthly for client fees in Square and Salesforce • Met weekly with clinicians in training for training support and database corrections/consultations • Updated/managed the trainee application system on our website/through Salesforce • Handled new trainee applications through email, Salesforce and schedules interviews • Updated our clinical database within Salesforce as reporting and user interface needs arise • Performed monthly attestation checks with Alameda County for new clinicians • Tracked and updated clinician and supervisors' license information via spreadsheets, Salesforce and Google Drive • Calculated pay for qualifying clinicians monthly • Tracked and updated training documents and calendars for weekly Didactic program meetings/trainings, creating Zoom events and attending, taking attendances and opening the space • Generated data and reports for various grants and programs purposes • Tracked clients with MediCal insurance; bills for services rendered and follows up with noncompliance, claims rejection etc • Trained clinicians on MediCal billing • Performed consistent follow up with MediCal representatives regarding payment status • Increased knowledge of MediCal requirements and policies by utilizing representatives, attending seminars and using online documentation • Met with Clinical Team members and other staff to review clinic growth, hurdles with training/clinicians and brainstorming solutions and means of further success • Took minutes at assigned clinical and organizational meetings • Assisted the Clinical Director and Quality Assurance and Intake Manager with all other administrative duties as requested

• Clinical Administrative Assistant

  • Sep 2015 - Nov 2022

  • Counted, verified client fees and donations paid for the weekly bank deposit • Calculated pay for qualifying clinicians monthly • Co-developed Credit Card client payment procedures; training clinicians to facilitate • Handled new trainee applications including filing and processing applications • Performed background checks on all volunteers and clinicians • Designed and refined our new clinical database within Salesforce alongside other staff and support team • Developed… Show more • Counted, verified client fees and donations paid for the weekly bank deposit • Calculated pay for qualifying clinicians monthly • Co-developed Credit Card client payment procedures; training clinicians to facilitate • Handled new trainee applications including filing and processing applications • Performed background checks on all volunteers and clinicians • Designed and refined our new clinical database within Salesforce alongside other staff and support team • Developed and lead instructional sessions for clinicians on use of database for client fees and demographics (Exceed); updated trainings for new database (Salesforce) utilizing video, audio, PDFs, in person presentation • Entered new clients into the database • Performed monthly attestation checks with Alameda County for new clinicians • Audited clinical charts for professionalism and demographic data • Entered data for pre and post therapy feedback from clients to track client assessment overall • Tracked and updated clinician and supervisors' license information via spreadsheets, Salesforce and Google Drive • Collected demographic data and units of service for HIV+ clients, reporting to the county via ARES • Generated basic quarterly reports for clients, Peer Group members and volunteers; updating them for Salesforce • Tracked clients with MediCal, ANTHEM and Beacon insurance; billing for services rendered Training clinicians on MediCal billing • Performed consistent follow up with MediCal representatives regarding payment status

• Administrative Assistant

  • Feb 2015 - Aug 2015

  Alameda County • Filed and organized reports and Data for the Innovations Grant • Attended Focus Groups for all curriculum builders and took descriptive notes • Entered and analyzed survey data for LGBTQI2-S-competent mental health curriculum trainees • Formatted and shared source material from curriculum developed by mental health mentors, long-time therapists and educators for the Innovations Grant • Collaborated with staff on formats for expansion of website resources based on the curriculum… Show more • Filed and organized reports and Data for the Innovations Grant • Attended Focus Groups for all curriculum builders and took descriptive notes • Entered and analyzed survey data for LGBTQI2-S-competent mental health curriculum trainees • Formatted and shared source material from curriculum developed by mental health mentors, long-time therapists and educators for the Innovations Grant • Collaborated with staff on formats for expansion of website resources based on the curriculum materials for the Innovations Grant

• Contract Worker

  • Jan 2013 - Feb 2015

  Berkeley, CA Volunteer Co-Coordination, including: • Assisted in the training of Volunteers for Front Desk duties including phone and e-mail • Helped assign miscellaneous tasks to volunteers during their respective shifts • Created new systems of tracking volunteers, shift assignments and other tasks • Helped maintain the order and organization of the Front Desk area and 1st floor • Updated resource bulletin boards and binders • Assisted in scheduling volunteers for shifts at the front… Show more Volunteer Co-Coordination, including: • Assisted in the training of Volunteers for Front Desk duties including phone and e-mail • Helped assign miscellaneous tasks to volunteers during their respective shifts • Created new systems of tracking volunteers, shift assignments and other tasks • Helped maintain the order and organization of the Front Desk area and 1st floor • Updated resource bulletin boards and binders • Assisted in scheduling volunteers for shifts at the front desk Additional tasks, such as: • Performed outreach duties to increase volunteers, including editing postings online • Participated in outreach events such as tabling at local schools and health organizations • Aided staff members with miscellaneous tasks including paperwork, organization, rewriting forms and creating templates for letters and e-mails • Collaborated with staff on re-vamping the inventory system • Researched, expanded resources for the Pacific Center website See sections below on tasks involved with: Outreach Coordinator Blog Editor and Staff Writer Peer Group Liaison

• Outreach Coordinator

  • Aug 2013 - Jan 2015

  • Attended a 9-hour online training and passed a certification exam for a position as an Educator and Outreach Worker on behalf of Covered California • Educated individuals, families and small groups on changes to the health care model via the implementation of the Affordable Care Act, primarily focusing on the LGBT community • Participated in small-scale and large presentations at local universities and local health organizations about these changes and how uninsured or under-insured… Show more • Attended a 9-hour online training and passed a certification exam for a position as an Educator and Outreach Worker on behalf of Covered California • Educated individuals, families and small groups on changes to the health care model via the implementation of the Affordable Care Act, primarily focusing on the LGBT community • Participated in small-scale and large presentations at local universities and local health organizations about these changes and how uninsured or under-insured youth, adults, families may seek access to apply for and also find help paying for health insurance • Referred individuals, couples, and families online, over the phone and in person to local sites where they can apply for health insurance • Assessed an individual or household's estimated health plan options and fees as well as their eligibility for financial assistance • Made myself available in person to offer one-on-one consultations to assess an individual or household's estimated health plan options and fees • Referred consumers to local insurance enrollment centers • Gained a vast amount of knowledge regarding health care in the USA, especially California • Updated my knowledge accordingly as the position and our community's needs shifted in order to better advise consumers • Ceaselessly researched our community's varied familial and physiological situations and the impact of the ACA on their care There is still much work to be done to spread the word of conscious, aware, respectful, educated LGBT-focused professionals and this position is one where I was called upon to make that happen and at least produce feedback on what is still needed in that particular field.

• Peer Group Liaison

  • Apr 2013 - Aug 2013

  Berkeley, CA • Split the responsibility of recording and emailing minutes for facilitator meetings • Worked with Peer Group facilitators to help develop their group's mission • Attended monthly Peer Group facilitator meetings which served as in-person progress reports for their respective groups • Communicated regularly with facilitators about their outreach needs and goals • Empowered Peer Groups’ solidification of their goals and message • Assisted them in broadcasting their message as they… Show more • Split the responsibility of recording and emailing minutes for facilitator meetings • Worked with Peer Group facilitators to help develop their group's mission • Attended monthly Peer Group facilitator meetings which served as in-person progress reports for their respective groups • Communicated regularly with facilitators about their outreach needs and goals • Empowered Peer Groups’ solidification of their goals and message • Assisted them in broadcasting their message as they saw fit • Formed trust with the facilitators; acknowledged their needs and hopes for their attendees so that my superiors and I could make those a reality • Valued their perspectives and honored the struggles and frustrations that they faced as a way to obtain insight into their respective identities and needs • Assessed feedback received about each group, including their self-identification and image of themselves as a unit • Brainstormed outreach strategies with facilitators and supervisors • Planned Peer Groups’ social media presence informed by the demographics’ needs and tendencies • Produced outreach materials: physical fliers as well as online listings • Learned from the successes and failures of given outreach attempts



YouthWorks

• United States
• Religious Institutions
• 1 - 100 Employee

• Office Assistant

  • Oct 2007 - Dec 2007

  City of Berkeley - Central Administrative Offices; Health & Human Services • Learned and developed basic office skills and routines/procedures • Answered phone calls and developed proper business phone etiquette • Wrote and filed complaint reports • Organized and shelved papers, pamphlets, manuals and other important files • Familiarized myself with Microsoft Excel and basic commands, formulae and functions • Logged inventory of papers and pamphlets relevant to the department

• Assistant Teacher

  • Jun 2006 - Aug 2006

  Rosa Parks Elementary School; Berkeley, CA • Taught a group of 4-5 year old children • Led activities, such as circle time, reading groups, math and science-focused games • Provided a safe environment in which the children could learn, play and grow • Further developed an interest in teaching and assisting