Experience

The Traveller and the Bear
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Marketing Operations Manager

  • Sep 2022 - Present


Ann Summers

• United Kingdom
• Retail
• 700 & Above Employee

• Talent Acquisition Recruiter

  • Oct 2020 - Present

  • Finding innovative ways to source great talent for retail management vacancies across the country. • Ensuring a smooth and consistent hiring process to give a great first impression of the brand to all candidates. • Effectively plan and prioritize my workload, overcoming obstacles and adjusting plans as necessary. • Working closely with regional managers to schedule interviews in a timely manner. • Being reactive to business critical roles, whilst maintaining great organisation skills. • Collaboratively working with learning & development teams to provide a first class recruitment and induction process for candidates. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Section Manager

  • Jan 2019 - Oct 2021

  • Managing a clothing & home department with a turnover of £5.5 million and 22 direct line reports • Adaptable leadership styles to drive the delivery of a great customer experience. • Building collaborative relationships with colleagues to achieve delivery of store business plans and seasonal launches as well as looking at ways to challenge the business • Accountable for achieving KPI’s including sales targets, credit card sign up and customer NPS & recommendation. • Regularly analyse trading reports to identify commercial opportunities, reacting quickly to changes and communicating these with relevant stakeholders. Show less

• Area Manager

  • Nov 2016 - Apr 2018

  • Accountable for the delivery of a multi-million-pound turnover across 16 stores, whilst offering support across 26 stores.• Leading in-store teams to deliver sales targets and KPI’s through regular, inspirational store visits.• Managing all elements of the profit and loss for the area, identifying performance trends and taking appropriate action to address any opportunities whilst continuing to challenge already high-performing locations. • Lead, motivate and coach teams to achieve their goals, identifying talent for internal succession. • Inspiring managers to think creatively when identifying commercial opportunities, offering support for performance analysis, people management, and operational excellence.• Review performance regularly with store managers, setting PDP’s or following the performance management process for underperformers.• Building relationships across multiple office teams and field colleagues was key to consistently meet the business’s ambition and delivery against key strategic objectives. • Using strong VM skills to provide an excellent shopping experience for customers. Show less

• Regional Support Manager

  • Oct 2015 - Nov 2016

  Responsible for directly managing up to 10 opportunity stores, whilst offering support across 26 stores. Coaching and developing to achieve targets and KPI’s including ATV, FFC, UPT, SPV. Offering structured guidance to teams and challenging performance. Completing HR meetings across the region for recruitment, disciplinary procedures and consultations. Accountable for the full regional payroll performance.

• Store Manager

  • Sep 2012 - Oct 2015

  September 2012-September 2013: Flagship Store Manager, Milton Keynes (Secondment)September 2013-April 2014 - Store Manager Bedford April 2014-October 2015 - Flagship Store Manager, Milton KeynesFocusing on acheiving company KPI targets to drive sales performance in store. Managing andApril 2014 developing a store team, sucessfully supporting 6 staff members to progress onto the next level in their career. Having responsbility of recruitment and development, performance management whilst ensuring the stores operational controls were in line with company expectation. Supporting my regional manager with recruitment/investigations and supporting the region whilst my regional manager was on holiday. Show less

• Assistant Manager

  • Aug 2008 - Aug 2012

  August 2008-August 2009 - Assistant Manager,BedfordAugust 2009-August 2010 - Assistant Manager, St AlbansAugust 2010-September 2012 - Flagship Assistant Manager, Milton Keynes