Admissions Counselor

• Jun 2023 - Present

Guest Services Manager

• Sep 2022 - Feb 2023

As Guest Services Manager at SuperflyX (now Original X Productions), I interviewed, hired, trained, and onboarded over 100 candidates for the Team Member and Team Lead roles for the Harry Potter: Magic At Play Experience in Downtown Chicago. I coordinated training and opening operation procedures with the Operations Manager, General Manager, and Producers for the Experience while also acting as the primary point of contact for staff resources, by way of compiling, editing, and distributing training, social, cultural, and standard operating procedures documentation (SOPs, Employee Handbooks, etc). Show less

Senior Team Lead

• May 2022 - Sep 2022

As the Senior Team Lead for Prince: The Immersive Experience, I acted as managerial support for both the Site Manager and Assistant Site Manager, as well as the primary hiring manager for the Experience. I was also a mentor for our Team Leads as they navigated their roles as floor managers for the Experience. As the hiring manager, I coordinate all interviews, onboarding, and training details for our new hires, coordinating on platforms such as JazzHR, LinkedIn, and Indeed. As the Senior Team Lead for Prince: The Immersive Experience, I acted as managerial support for both the Site Manager and Assistant Site Manager, as well as the primary hiring manager for the Experience. I was also a mentor for our Team Leads as they navigated their roles as floor managers for the Experience. As the hiring manager, I coordinate all interviews, onboarding, and training details for our new hires, coordinating on platforms such as JazzHR, LinkedIn, and Indeed.

Server

• Jul 2021 - Sep 2022

As a Server for Big Onion Hospitality at Woodie's Flat in Chicago, IL, I collaborate with managers to deliver exceptional customer service for patrons. I take food orders, beverage orders, and take care of large party events as well. As a Server for Big Onion Hospitality at Woodie's Flat in Chicago, IL, I collaborate with managers to deliver exceptional customer service for patrons. I take food orders, beverage orders, and take care of large party events as well.

Shift Team Lead

• Apr 2022 - May 2022

As a Store Shift Lead, I helped open two new Foxtrot storefronts - one at the historic Tribune Tower in downtown Chicago and one on the bricks at Gallagher Way at Wrigley Field. While assisting the general manager in shift deployment, receiving and stocking merchandise, and supporting team members across stations, I was also tasked with cross-training new team members on a daily basis for optimal team performance. As a Store Shift Lead, I helped open two new Foxtrot storefronts - one at the historic Tribune Tower in downtown Chicago and one on the bricks at Gallagher Way at Wrigley Field. While assisting the general manager in shift deployment, receiving and stocking merchandise, and supporting team members across stations, I was also tasked with cross-training new team members on a daily basis for optimal team performance.

• Nov 2021 - Mar 2022

As a Team Lead at The Office Experience, I manage daily schedules, implement crowd management techniques, collaborate with senior management for problem solving, and assist in customer service email correspondence.

• Oct 2021 - Nov 2021

As a Guest Services Associate for Superfly Productions, I work as an exhibit host for the groundbreaking The Office Experience pop-up in Chicago, IL. I collaborate with managers to deliver exceptional customer service and execute high level crowd management techniques.

Gallery Host

• Aug 2021 - Oct 2021

As a Gallery Host for Stravox Entertainment, I oversee the direct security of art pieces for The Art of Banksy exhibition in Chicago, IL. I collaborate with managers to maintain staffing procedures and interact with patrons to deliver exceptional customer service. I also participated in crowd management and staff position delegation. As a Gallery Host for Stravox Entertainment, I oversee the direct security of art pieces for The Art of Banksy exhibition in Chicago, IL. I collaborate with managers to maintain staffing procedures and interact with patrons to deliver exceptional customer service. I also participated in crowd management and staff position delegation.

Assitant Guide

• Jun 2021 - Aug 2021

As an Assistant Guide at Guidepost Montessori, I work to uphold the five core values of the institution while setting children up for success as individual learners. I assist Lead Guides with lesson planning, lead extended day activities for children, and manage post-COVID-19 cleaning protocols within the classrooms. As an Assistant Guide at Guidepost Montessori, I work to uphold the five core values of the institution while setting children up for success as individual learners. I assist Lead Guides with lesson planning, lead extended day activities for children, and manage post-COVID-19 cleaning protocols within the classrooms.

Nanny

• Mar 2021 - May 2021

As a Nanny for College Nannies, Sitters, and Tutors, I was tasked with meeting daily needs for a constantly changing rotation of families and children. Each day I worked with a different family, quickly adapting to their needs and exceeding expectations for their children's care. As a Nanny for College Nannies, Sitters, and Tutors, I was tasked with meeting daily needs for a constantly changing rotation of families and children. Each day I worked with a different family, quickly adapting to their needs and exceeding expectations for their children's care.

• Oct 2020 - Feb 2021

As an Administrative Assistant, I work within the Billing, Scheduling, and Administrative departments in day-to-day projects and changes. I am responsible for scheduling, billing, and insurance claims and changes for my clientele caseload, as well as assisting the team during software management transfers. In addition, I work in cooperation with a larger team to collaborate on case management.

• Jul 2020 - Sep 2020

As a BT, I assist BCBAs in curating specialized lesson plans for kindergarten-aged clients, highlighting areas to develop appropriate development behaviors, as well as coordinating treatment plans with direct supervisors in weekly one on one meetings. I continuously utilize the ABA ethics code and behavioral management protocols during one on one sessions with clients and families.

• Feb 2020 - Jul 2020

As a TA, I assist leading therapists in facilitating classroom rotations for three children at a time and coordinate with team members on gathering materials for lesson plans to be used during these sessions. During the COVID-19 lockdown in Chicago, I worked one on one with a client daily, overseeing the facilitation of daily virtual therapy sessions during in-home therapy treatment, coordinating with parents and therapists in lesson plans and daily debriefings. During the transition back into the clinic, I have contributed to the ongoing and continuous CDC guidelines for cleaning protocols. Show less

Developmental Editor

• Mar 2020 - Nov 2020

As a Developmental Editor, I strive to create a method of service delivery using advanced knowledge of grammar, editing, proofreading, and creative writing. I personalize my services through strong collaboration with authors, ranging between genres and formatting, from fiction series to screenwriting development. Additionally, I structure deadlines, schedules, and research for each project according to the authors’ needs. As a Developmental Editor, I strive to create a method of service delivery using advanced knowledge of grammar, editing, proofreading, and creative writing. I personalize my services through strong collaboration with authors, ranging between genres and formatting, from fiction series to screenwriting development. Additionally, I structure deadlines, schedules, and research for each project according to the authors’ needs.

• Oct 2019 - Dec 2019

I was part of the opening management team for the restaurant Centre Street Kitchen. As we opened, I was assigned to training new FOH staff on the company and restaurant-specific procedures, policies, and culture. After we have opened, I supervised and resolved all floor activity, including maintenance issues that arose, yielding guests’ complaints or questions, and facilitating conflict resolution. I was also responsible for opening and closing restaurant duties, such as conducting safe audits, managing staff hours, and securing the building. On a daily basis, I communicated with the General Manager, Directors, and staff on new menu items, POS system changes, business goals, and maintaining a positive attitude and environment for our guests. Show less

• May 2019 - Sep 2019

As the host, I greeted guests with a friendly disposition and welcomed them into our restaurant at Woodie's Flat. I assigned and escorted guests to their table and presented our menus. Primarily, I was responsible for seating arrangements, managing high-volume waitlists and reservations, and managing to-go orders. In addition, I assisted servers in taking orders and communicating with BOH staff, collaborated with managers during special events and parties, and directly helped guests with questions and concerns. Show less

Receptionist

• Nov 2018 - Apr 2019

At Taylor Family Dental, I managed the daily and weekly patient schedules in coordination with the office manager. I communicated essential information regarding insurance, payments, schedule changes, and procedures to patients. Additionally, I filed, sorted, and organized patient charts and confidential information. At Taylor Family Dental, I managed the daily and weekly patient schedules in coordination with the office manager. I communicated essential information regarding insurance, payments, schedule changes, and procedures to patients. Additionally, I filed, sorted, and organized patient charts and confidential information.

Box Office Associate

• May 2018 - Sep 2018

At the Philly Improv Theater, I assisted House Managers in opening and closing the theater multiple nights a week, particularly by helping with operation needs and attending to patrons. I acted as the voice of the theater for the general public and patrons, while also creating a welcoming environment, collecting payments from patrons, and updating audience lists for our multiple stages. At the Philly Improv Theater, I assisted House Managers in opening and closing the theater multiple nights a week, particularly by helping with operation needs and attending to patrons. I acted as the voice of the theater for the general public and patrons, while also creating a welcoming environment, collecting payments from patrons, and updating audience lists for our multiple stages.

Teaching Assistant

• Sep 2016 - May 2017

As the Teaching Assistant, I assisted the professor in communicating and explaining learning material during Anatomy & Physiology I and II laboratory and Human Gross Anatomy laboratory courses. I set up human torso models, various skeletal replicas, and microscopes for practical exams, which I proctored. In addition, I tutored students in individual and small group settings during class and study periods. As the Teaching Assistant, I assisted the professor in communicating and explaining learning material during Anatomy & Physiology I and II laboratory and Human Gross Anatomy laboratory courses. I set up human torso models, various skeletal replicas, and microscopes for practical exams, which I proctored. In addition, I tutored students in individual and small group settings during class and study periods.

Nursing Assistant

• Apr 2016 - May 2017

As a nursing assistant, I was responsible for a wide range of direct patient care duties, including recording and monitoring patients’ vital signs, communicating care management, and attending to patients’ needs. In addition, I aided nurses in clinical and safety procedures, such as wound care and restraint observations, and assisted in patient transfers, admissions, and isolation placements. I worked in the Progressive Care Unit, the Pediatric Care Unit, and Cardiac Rehabilitation Center. As a nursing assistant, I was responsible for a wide range of direct patient care duties, including recording and monitoring patients’ vital signs, communicating care management, and attending to patients’ needs. In addition, I aided nurses in clinical and safety procedures, such as wound care and restraint observations, and assisted in patient transfers, admissions, and isolation placements. I worked in the Progressive Care Unit, the Pediatric Care Unit, and Cardiac Rehabilitation Center.

Nanny

• Aug 2014 - Mar 2016

During my time nannying, I attended to two children. I worked full-time feeding and caring for the children, aged 6 months and 2 years old, as well as being an in-home educator. I created fun-filled learning activities as the children aged, incorporating songs, reading books, color/number associations, art, and physical activity. During my time nannying, I attended to two children. I worked full-time feeding and caring for the children, aged 6 months and 2 years old, as well as being an in-home educator. I created fun-filled learning activities as the children aged, incorporating songs, reading books, color/number associations, art, and physical activity.

Retail Associate

• Mar 2015 - Aug 2015

While working at Caravia, I was responsible for opening and closing the market, as well as assisting in food preparation. I organized, stocked, and inventoried products in all sections of the market, working closely with the owner and manager for maintaining quality and order statuses. Principally, I welcomed customers with a friendly disposition, facilitated customer service, and operated the checkout register. While working at Caravia, I was responsible for opening and closing the market, as well as assisting in food preparation. I organized, stocked, and inventoried products in all sections of the market, working closely with the owner and manager for maintaining quality and order statuses. Principally, I welcomed customers with a friendly disposition, facilitated customer service, and operated the checkout register.

Studio Assistant

• Jun 2014 - Dec 2014

As the Studio Assistant, I organized the canvases, paints, and stencils for immediate class use and longterm storage; as well as helped to instruct children and adults on painting techniques - such as how to mix colors, how to create certain brushstrokes, and how to conceptualize desired outcomes while painting. Outside of the studio, I managed the Instagram account on at least a weekly basis to keep the community updated on our schedule and parties. As the Studio Assistant, I organized the canvases, paints, and stencils for immediate class use and longterm storage; as well as helped to instruct children and adults on painting techniques - such as how to mix colors, how to create certain brushstrokes, and how to conceptualize desired outcomes while painting. Outside of the studio, I managed the Instagram account on at least a weekly basis to keep the community updated on our schedule and parties.

Judicial Committee Member

• Aug 2013 - May 2014

While acting on the Judicial Committee for Zeta Tau Alpha, Iota Nu, it was my job to advise and delegate discussions concerning the wellbeing and the maintenance of healthy relationships within the organization during meditation sessions. With three other sisters, I would provide feedback and insight for membership recourse and offer unbiased, objective support for the Chapter and individual sisters. While acting on the Judicial Committee for Zeta Tau Alpha, Iota Nu, it was my job to advise and delegate discussions concerning the wellbeing and the maintenance of healthy relationships within the organization during meditation sessions. With three other sisters, I would provide feedback and insight for membership recourse and offer unbiased, objective support for the Chapter and individual sisters.

• Jun 2012 - Nov 2012

After working as the Assistant Call Team Supervisor, I was promoted to Summer Call Team Manager and then continued this role into the following semester or Fall 2012. As the Call Team Manager, I facilitated and organized calling protocol for summer callers, using RuffaloCODY grading process. While I encouraged and instructed professional calling etiquette, I also saw fit to create friendly, competitive games to ensure a fun environment. I interviewed, hired, and trained all of the new and returning callers that came onto the Call Team during this period, while working to follow through with expectations and orders from Associate Admissions Counselors. Show less

• Jun 2012 - Aug 2012

As the Summer Intern for the Center for Civic Engagement, I organized service events for the Fall 2012 semester, such as: - Resident Assistant Service Day: During this day, the Department of Resident Life participates in community service during their orientation training. 75+ Resident Assistants volunteer at 5-10 local organizations throughout the day, followed by a mediated reflection session. In my interning position, I organized all service opportunities, placed RAs (taking into account any applicable disabilities), and mediated the reflection session. - Hunger Banquet: This is a simulation for hunger and poverty inequality, which takes place every year around Thanksgiving. In my role, I organized the date and location of the event, while also researching applicable statistics and information about hunger inequality. I also assisted in social media development and promotion for: - SU Serve: Every year, Susquehanna University dedicates the month of April to community service and volunteering - both for on-campus students and graduated alumni. I created a poster to promote awareness of our collective effort and hard work (see below). - SU Give: During Freshman Orientation weekend, all incoming students participate in a day-long community service event. As intern, I renovated the educational powerpoint that is shown to the freshmen at the beginning of the day, as well as helping to organize volunteer sites and student placements. Show less

• Sep 2011 - May 2012

As Assistant Supervisor, I supervised and advised student callers in their efforts to connect with prospective students for Susquehanna University. In the assistant position, I took direction from the two supervisors above me and the Associate Admissions Counselors. In this time, I learned to manage office protocol, create interactive competitions between callers, and update the calling system. I worked as a constant support to the Supervisors and as a middle man between the callers and Admissions Counselors. Show less

Volunteer

• May 2012 - Jun 2012

At the end of my sophomore year, I participated in the Philippines: Learning, Understanding, and Service program. I was one of six students selected for this competitive service trip to volunteer for Kanlungan sa Erma. During our three weeks in the Philippines, we volunteered in their Metropolitan Manila, at the Residential children's center and the Day Center for street kids. I taught elementary English and entertained the children at the Residential Center, which houses abandoned, abused, and neglected children that had been taken away from their families. We also assisted in music and religious education at the Day Center, which specifically works with kids whose families live on the streets and cannot afford school. Show less

Student Caller, Admissions Outreach Team

• Sep 2010 - May 2011

As a student caller, it was my job to call prospective seniors in high school and encourage them to apply to and visit Susquehanna University. I answered any questions about the application process, the academic departments, extra-curriculars, housing, etc. It was my responsibility to constantly stay up to date on campus activity, academic agendas, and admissions deadlines. As a student caller, it was my job to call prospective seniors in high school and encourage them to apply to and visit Susquehanna University. I answered any questions about the application process, the academic departments, extra-curriculars, housing, etc. It was my responsibility to constantly stay up to date on campus activity, academic agendas, and admissions deadlines.