Katie Taylor

Help Desk Specialist at Hawley Troxell
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Contact Information
us****@****om
(386) 825-5501
Location
Boise, Idaho, United States, US

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Credentials

  • CompTIA Network+
    CompTIA
    Aug, 2022
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Oct, 2021
    - Nov, 2024

Experience

  • Hawley Troxell
    • United States
    • Legal Services
    • 100 - 200 Employee
    • Help Desk Specialist
      • Sep 2021 - Present

      • Plan, support, and guide Hawley Troxell’s IT and security path. • Currently managing the integration of three additional office locations with 62 additional users and different technology. • Manage and oversee software, hardware, purchases, and planning for all things related to IT, Copy Center, Info Center, and the Litigation Practice Group. • Security audits, password sweeps, Nessus and Nmap scans, policy updates and creation, security implementations. • User security training, Zoom Phone training, Hawley Troxell business application training. Show less

  • Block 22, LLC
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Information Technology Intern
      • Aug 2020 - Sep 2021

      • Manage and oversee new user accounts, hardware, and email password resets in Microsoft Active Directory. • Inventoried and place multiple WAPS throughout 6 floors of the Grove Hotel. • Maintained 3 hotels networks and troubleshot any network problems. • Manage and oversee new user accounts, hardware, and email password resets in Microsoft Active Directory. • Inventoried and place multiple WAPS throughout 6 floors of the Grove Hotel. • Maintained 3 hotels networks and troubleshot any network problems.

  • Hotel 43
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Representative
      • Jun 2013 - Sep 2021

      • Nominated for Block 22’s T.R.I.P. award for my attention to detail and leadership. • Nominated for ROSE award nominee for 2019 for being an employee that distinguishes themselves through enthusiasm and exemplary service. • Trained multiple Front Desk agents, Managers, and Supervisors in all operations of the Front Desk, and PMS system. • Managed reservation reconciliations for all internet reservations the hotel. • Responsible for: Answering phone calls, making reservations, check-in, check-outs, concierge, customer inquiries, and room assignment. Show less

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