• Aug 2021 - Present

• Jun 2019 - Aug 2021

Networking and building relationships to increase sales and awareness for the Cookery School at The Grand York and other facilities the hotel has to offer.

• Jul 2018 - Jun 2019

To proactively sell the hotel and research new markets and organisations. Building relationships with new clients and maintaining a relationship with current customers. Networking at local events to ensure a strong relationship with the community and local businesses. Mainly focused on MICE - however also researching leisure groups.

Wedding and Event coordinator

• Aug 2017 - Jul 2018

Organising Weddings, conferences and special events in a Beatles inspired, 4 star city centre hotel. Understanding the USP of an 'inspired' hotel. Ensuring all events are planned to perfection and to drive sales. Build client relationships and proactively sell the event. Organising Weddings, conferences and special events in a Beatles inspired, 4 star city centre hotel. Understanding the USP of an 'inspired' hotel. Ensuring all events are planned to perfection and to drive sales. Build client relationships and proactively sell the event.

Sales and Event Coordinator

• Feb 2017 - Aug 2017

To co ordinate and run private and in house events for a city centre busy location. Proactively sell the venue. Ensuring all events are organised to the highest standard as well as day to day bookings. Reaching set targets and budgets To co ordinate and run private and in house events for a city centre busy location. Proactively sell the venue. Ensuring all events are organised to the highest standard as well as day to day bookings. Reaching set targets and budgets

• Jul 2016 - Feb 2017

• Feb 2016 - Jul 2016

Ensure and provide flawless, upscale, professional and high class guest service experiences.Analyse customer feedback and provide strategic direction to continuously improve overall rating, using the 'Service Vision' site.Respond to guests needs and anticipate their unstated ones, expect and react promptly to guests’ requirements and inquiresActively listen and resolve guests’ complaints of any manner. Oversee and coordinate all arrivals and departures of special guests (VIPs)Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.Promote all amenities, conveniences and programs offered Show less

• Jun 2015 - Feb 2016

Supervisor of the residents bar, the breakfast service and also the dinner service in the main restaurant. Managing members of staff of all ages. Cashing up at the end of each shift. Providing a smooth, high standard service to all guests. Ensuring events within the areas ran smoothly, such as private breakfasts, wedding drinks receptions, conference lunches and private parties. Arranging and hosting team meetings for all members of staff. Planning rotas and ensuring payroll is correct.

Placement- Events and Marketing

• Jan 2014 - Jan 2014

Placement for 3 weeks, included helping organising a symposium for 200 people and attending the event. Attending meeting concerning the marketing and branding of the organisation. Creating a database of all of their clients. Placement for 3 weeks, included helping organising a symposium for 200 people and attending the event. Attending meeting concerning the marketing and branding of the organisation. Creating a database of all of their clients.