Experience

Complete Communication Services, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• National Account Manager

  • Apr 2014 - Present

  -Act as single point of contact for between CCS and authorized accounts, primarily Earthlink Business-Represent CCS on conference calls discussing change requests, new processes-Work with various internal CCS upper level managers to develop reports, procedures and adopting new processes-Act as funnel for Senior Level escalations from priority accounts-Coordinate project management installments wtihin CCS-Maintain and coordinate "Train the Trainer" program for CCS-Account manager for CCS training program and work one on one with The Training Associates-Specialty Project Manager for Earthlink Business programs

• Complex Services Specialist and Project Manager

  • Aug 2012 - Apr 2014

  -Project Manager for Earthlink Business Hosted Voice Training Program-Lead the "Train the Trainer" program for CCS's training department-Manage Earthlink maintenance program for CCS and arrange for technicians to perform tasks with short turn around-Dispatch short interval maintenance tickets on behalf of Earthlink Business-Specialty Project Manager for Earthlink Business Install program

• Project Manager and Operations Assistant

  • Apr 2010 - Aug 2012

  -Support the Vice President of Operations on accounting and financial duties-Work with vendors to confirm preparedness for next day orders-Coordinate special multi-layer projects



Southern Living at HOME

• Events Services
• 1 - 100 Employee

• Sales, Marketing and Events Assistant

  • Jan 2007 - Aug 2009

  • Assisted with the planning of National Convention and Kickoff Meetings for approx. 2,000 attendees• Sourced gifts and giveaways for incentive events and national meetings• Worked directly with travel staff on the execution of incentives and events• Managed registration and recognition on-site at select company-wide events• Acted as a liaison between company and consultants by answering incentive and event questions• Supported marketing and sales projects as needed including managing database of 150 event trainers• Acted as a liaison between parent company and SLAH employees for vital announcements• Organized and recorded payroll bi-weekly for 40 employees• Planned and organized the travel and meeting schedules of company president as well as several seniormanagement staff