Senior Instructional Designer

• Sep 2022 - Present

Senior Technical Trainer

• Jan 2021 - Sep 2022

Adoption Services Consultant

• May 2019 - Jan 2021

Instructional Designer

• Sep 2017 - May 2019

• Develop instructor-led training content for global security products that encourage interactive, story-based teaching, and learning.• Using Articulate Storyline software, develop eLearning courses for self-paced learning.• Manage the SuccessFactors Learning Management System for global Bosch intrusion eLearning courses.• Conduct Train the Trainer (T3) sessions for trainers around the world, in preparation for product launches.• Serve as the intrusion products subject matter expert for the Instructional Design team.• Represent Bosch Security & Safety Systems at international tradeshows as a product expert. • Collaborate with engineering, product management, product marketing management, and regional trainers to understand differences in regional go-to-market strategy and training requirements. Show less

Technical Trainer

• Apr 2015 - Sep 2017

• Delivered hands-on product training to Bosch dealers, end users, and internal associates at Bosch Training Centers and customer sites. • Conducted topic specific webinar training for Bosch dealers and internal associates using Adobe Connect and Skype platforms. • Value of Training study: developed and taught an Expert Level certification course to quantify the benefit of attending Bosch Intrusion ILT classes. Results demonstrated a 100% reduction in major system errors, 50% reduction of installation time, and 83% reduction of technical support calls. • Coordinated and delivered Train the Trainer (T3) sessions for Bosch associates and Stanley partners.• Developed course material (PowerPoint, facilitator guide, participant guide, practical and multiple-choice assessments) for Bosch instructor-led training and recertification courses.• Responsible for on-boarding and mentoring new intrusion trainers, conducted evaluation and feedback sessions for experienced trainers on course delivery, and developed content for training team professional development workshops. Show less

Government Solutions Trainer

• Dec 2013 - Apr 2015

• Conducted hands-on end user software training at customer locations to encourage product adoption. • Conducted web-based training for account administrators to facilitate account set up and customization. • Assisted with installation and configuration of Pictometry software on customer workstations. • Developed and updated internal and external product documentation. • Created training videos on all Pictometry products for self-paced customer education. • Conducted internal testing for new products and product updates; delivered results to engineering to improve customer experience. • Provided technical support to customer and served as the customer voice to product developers. Show less

Vocational Trainer

• Sep 2013 - Dec 2013

• Ensured delivery of appropriate program services to individuals with intellectual and developmental disabilities. • Developed course curriculum that upheld the program mission and the goals of individuals served. • Provided customized coaching, training, and mentoring to improve vocational and social skills in accordance with individual's goals. • Established collaborative relationships with internal and external service providers. • Documented service delivery and individual’s responses to program delivery on a daily basis. Show less

Training Assistant

• Sep 2010 - Sep 2012

• Developed training plans based on adult learning models for technical training courses. • Researched, designed, wrote, and edited training courses and course documentation for instructor-led training. • Designed and developed instructional aids and hands-on simulations for instructor-led training courses. • Employed strong interpersonal skills while engaging subject matter experts, technical support providers, trainers, training manager, and customers to create effective and meaningful technical training courses. • Partnered with marketing, sales, and technical support teams to develop and implement new technical courses. • Edited eLearning courses for content accuracy. Show less

Teacher

• Aug 2007 - Jun 2010

• Taught seventh and eighth grade United States history classes within a culturally and socio-economically diverse district in a pilot looping program. • Used student performance data to develop differentiated and engaging lessons on United States history. • Created and executed successful review activities for the New York State Eighth Grade Social Studies Exam. • Co-taught with a Literacy Specialist a pilot Reading Concentrated Social Studies class that resulted in increased reading levels for students classified as at risk for not meeting New York State English Language Arts Standards. • Collaborated with colleagues to create character education programs designed to meet the needs of at risk middle school students. • Seventh Grade Class co-advisor for the 2009/2010 school year; led successful food drives to benefit district families and fundraisers for the seventh grade class. Show less