Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales and Customer Service Manager

  • Jun 2020 - Present

  Developed new employees and on-going assessment of current employees.Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.Sales and Customer Experience Manager selected to head the High-Potential and Captainship program in the building. Focused on the growth and development of 8 colleagues in elevated roles to prepare them for their next career move.Was appointed to the store's Diversity & Inclusion, Give Back and Culture Pulse committees. The focus of which: providing education to store colleagues regarding D&I by planning "Lunch and Learn" sessions every month. Sought out and partnered with local organizations to drive donations and volunteerism in our community for Give Back. Held feedback meetings to gage overall store Culture pulse, then developed action plans as necessary.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.



STORY at Macy's - NYC

• United States
• Retail
• 1 - 100 Employee

• STORY Manager

  • Mar 2019 - Jun 2020

  STORY at Macy's was a specialty division of Macy's featuring a store-in-store concept that offered unique products from small business owners all over the country. Hosted a variety of events either lead by our team or a local expert.Coached employees in successful selling methods and encouraged cross-selling to drive revenue. This included training the new Sales Lead to coach the team. Consistently exceeded sales plans and KPI metrics week over week.Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.Compiled data highlighting key metrics to report information, determine trends, and identify methods for improving store results.Managed administrative logistics of event planning, including supply purchase, set-up and tear down, event bookings and sales promotions.Became a multi-location manager in October 2019. Oversaw three locations total by adding Lexington, KY and Kenwood-Cincinnati, OH locations in addition to Pittsburgh, PA. Developed innovative campaigns to increase store engagement and drive brand response.After being closed for COVID-19, STORY at Macy's was not a go-forward concept. I was asked to stay on as a Sales and Customer Experience Manager for the store.



Eddie Bauer

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2018 - Mar 2019

  Seamlessly transitioned into the store and continued driving business with my start at the beginning of 2018Recruited/Networked and hired quality sales associates to continue driving businessImproved store standards by implementing daily/weekly task assignments Improved Floorset execution by coaching my Brand manager on preparation and delegation of assignmentsKept employee morale up during a company restructureLeveraged company tools to continue to train the team, focusing on their their individual needsDrive sales results through sales leadership - train and give feedback to the management team of weekly and monthly segment resultsPlan and prepare Store Management quarterly meetings - invite feedback from management in regards to their AORs to identify wins, opportunities, and ways to improveTook on the role of the UPT Captain for the District at the start of 2019 to help drive District results



CosmoProf

• Direct Sales Consultant

  • Jul 2014 - Jan 2018

  Assist clients in streamlining inventory and processing flow ordersLeverage corporate promotional calendar to upsell in the moment and lay groundwork for future sales Assist clients with the resolution of any issues, including but not limited to: fulfillment of back-orders, missing items, or incorrect billingPartner with owners and managers on promotions and marketing to drive key points of interest for the salon (ie. repeat clients, retail sales, upgrade services)Utilize vendor support to gain a larger presence within each account as well as targeting and opening new accounts within my region



Juicy Couture

• Retail Apparel and Fashion
• 300 - 400 Employee

• Assistant Store Manager

  • Nov 2011 - May 2014

  The store was closed by the company on 05/20/2014.•Drive solid sales results through customer service centric behaviors and marketing.•Provided direction and guidance to team members ensuring execution of corporate operational programs. Skilled in developing and implementing personnel policies and operational procedures. Provided ongoing sales/clientele training and support to all associates.•Dealt tactfully and effectively with difficult customers.•Focused on improving the quality of service through encouraging improved employee performance, setting stringent goals, and utilizing specific programs and policies to attain those goals.•Have consistently achieved 40% or more of the assigned dollars during Customer Service Manager segments.•Re-established clientele and the daily use of client books to drive repeat business.•In 2012 Ranked #3 overall in the district for the number of hourly segment goals to achieve with a 40.8% successful rate.•Reduced shrink results after every inventory and had the only store in the district to reduce shrink in September 2013 while also surpassing company results for September 2013 (1.58 store average vs. 1.62 company average).



Bloomingdale's

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Jul 2008 - Sep 2011

  •Train, motivate, and develop selling staff to reach their fullest potential and to maximize business opportunities.•Create a positive work environment that results in retention and turnover reduction. Monitor and address performance issues in a timely manner.•Ensure all procedures, policies, exposure standards, and shortage awareness issues are thoroughly understood.•In conjunction with merchandise managers, plan and execute floor moves and sales promotion set-up. Capitalize on business opportunities and develop strategies to impact deficient businesses.•Handle payroll queries proficiently.•Set the example for outstanding customer service.•Received "Rookie of the Quarter" in 3rd quarter 2008.•Received the "Golden B" award for exceeding all sales, loyalty, and service expectations for the Spring Season 2010.•Promoted in January 2009 from the Domestics Manager to Domestics/Tabletop/Registry Manager.•Promoted in October 2010 to the Sutton/Petites/Dresses/Coats Manager.•Assigned as one of the two Sales Managers in the building to the MIT (Manager-In-Training) program to oversee and develop fast-track future Sales Managers. MIT promoted in September 2011. •Spearheaded the Phone Skills program; conducted "Train the Trainer" classes and was one of three Sales Managers designated to certify every Selling Associate in the building.



BCBGMAXAZRIAGROUP

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • May 2007 - Jun 2008

  •Oversee all aspects of the business: Sales/Clientele, Human Resources, Operational and Visual. Conducted Loss Prevention training for store management and sales teams.•Resolved operational deficiencies including such topics as cash handling, deposit preparation, and opening/closing procedures.•Handle payroll queries in an efficient and timely manner.Responsible for the continuing education, training, and certification of new and existing employees. Preside over hiring procedures, screening of candidates, and coordination of interviews.