Experience

WW (formerly Weight Watchers)

• Senior Manager, Retail Technology

  • Jan 2020 - Present

  • Lead a creative and detailed analyst’s team in the development of Business Cases, System Requirements, creating Return on Investment proposals and identifying areas of opportunity for efficiency in systems and processes.• Oversee all aspects of User Acceptance Testing (UAT) testing such as developing test cases, performing UAT, tracking results and working with the IT teams to ensure any defects are addressed before Implementation.• Communication with the business team and IT is… • Lead a creative and detailed analyst’s team in the development of Business Cases, System Requirements, creating Return on Investment proposals and identifying areas of opportunity for efficiency in systems and processes.• Oversee all aspects of User Acceptance Testing (UAT) testing such as developing test cases, performing UAT, tracking results and working with the IT teams to ensure any defects are addressed before Implementation.• Communication with the business team and IT is critical for project status, requirements, discussion of process improvement and when publishing documents related to the existing projects.• Assist with the prioritization and maintaining the list of production tickets for all the systems supported for both the call center operation and their field service providers.• Building relationships with the operational teams and understanding their job functions will be critical in developing build business cases, business requirements and ensure UAT testing is delivering the right outcomes.• Oversee any system admin functions assigned to the team.• Oversee any special projects/Tasks assigned to the team.• Develop Leadership Reporting. Show more Show less



Jimmy Choo

• Regional Manager, Retail Operations

  • Jan 2019 - Jan 2020

  • Main point of contact for all Retail Operations, 40+ locations in the Americas Region.• Focus on Operational Excellence to develop procedures to optimize customer experiences, elimination of friction points and Omni Channel initiatives.• Develop and maintain process of financial P&L and supply change management for all Retail locations.• Review and develop any cost neutral technology initiatives. • Lead Store Opening and Renovation Task Force to allow proper planning with all… • Main point of contact for all Retail Operations, 40+ locations in the Americas Region.• Focus on Operational Excellence to develop procedures to optimize customer experiences, elimination of friction points and Omni Channel initiatives.• Develop and maintain process of financial P&L and supply change management for all Retail locations.• Review and develop any cost neutral technology initiatives. • Lead Store Opening and Renovation Task Force to allow proper planning with all key business partners, vendors and store team to successfully stay on track to project plans.• Manage the After Sales and Customer Service of the Americas Region by enhancing store training in partnership with our Global London Headquarters to uphold our luxury quality of product.• Enforce revenue driving business processes by streamlining key reporting to assist our Retail teams to drive incremental business and lead their store teams to achieve and exceed their goals.• Enhance client business penetration by providing technology and short-long term goals.• Further build out the existing Retail portal focused on the Americas Region to provide Retail teams with guidance needed to train their associates, create the ultimate customer experience and adhere to company guidelines.• Streamline communications strategy from corporate to stores to ensure all actionable content and information is addressed through proper channels. Show more Show less



Hudson's Bay Company

• Senior Manager, Communication, Policy & Procedure (Store Operations)

  • Jul 2018 - Dec 2018

• Manager, Communication, Policy & Procedure (Store Operations)

  • Jul 2017 - Jun 2018

• Manager, Customer Experience (Store Operations)

  • Jan 2017 - Jul 2017



CHANEL

• Assistant Manager, Retail Operations

  • Mar 2013 - Dec 2016

• Coordinator, Retail Operations

  • Jun 2012 - Mar 2013

• Account Coordinator, Quality & Market Logistics

  • Nov 2011 - Jun 2012



Concepter PRM

• Fashion PR Intern

  • Jun 2011 - Nov 2011

  • Manage all designer samples and inventory in the showroom.• Assist with appointments and showcase products to stylists/editors.• Tasks included: sample preparation, market research, database entry, assist managers with monthly reports, presentations, event planning and press releases.