Experience

BMS Progress

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Head of Quality and Curriculum & DSL at BMS Progress

  • Jul 2019 - Present

• Quality Manager

  • Jul 2019 - Sep 2022

  Warrington, United Kingdom As Quality Manager at BMS Progress I develop, implement and maintain quality assurance and improvement activities to ensure our delivery of the Level 4 Sales Executive Apprenticeship Standard exceeds the expectations of learners, employers and stakeholders.



Progress to Excellence Ltd

• Quality Manager

  • Apr 2018 - Jul 2019

  Wirral, Merseyside, United Kingdom As Quality Manager at Progress to Excellence I led in implementing and monitoring quality assurance of apprenticeship programmes, resources, documentation and operational procedures. This role ensured the organisation was developing learners in alignment with regulations outlined by Ofsted and The Education and Skills Funding Agency.

• Functional Skills Principal Officer

  • Apr 2015 - Apr 2018

  Wirral Primarily my role is to manage a team of national Functional Skill Tutors who are supporting Apprentices to achieve their functional skills, as required from their frameworks. I currently manage 16 tutors, all of whom have around 40 learners. My role supports the tutors to manage their caseloads effectively, ensuring support is suitable for learners and employers, whilst remaining quality driven and appropriate for a timely achievement. Analyzing management information tools such as… Show more Primarily my role is to manage a team of national Functional Skill Tutors who are supporting Apprentices to achieve their functional skills, as required from their frameworks. I currently manage 16 tutors, all of whom have around 40 learners. My role supports the tutors to manage their caseloads effectively, ensuring support is suitable for learners and employers, whilst remaining quality driven and appropriate for a timely achievement. Analyzing management information tools such as PICS and Smart Assessor my role also drives achievement of functional skills across the whole organization. Liaising with other team-leaders, I often have to develop wrap-around intervention for national vocational tutors who may be struggling with their delivery of functional skills, which is a potential threat to a learner’s timely success. This intervention may involve, but is not limited to, online classroom support for learners, revised learning plans to increase visits, encouraging tutors to focus on key topics ensuring learner is contextualized, invigilation support and co-ordination of cross-team support packages. My role also provides quality assurance for all aspects of the learner’s functional skills journey, including induction, initial assessment, teaching, learning, assessment, IAG/progress reviews, resource development, invigilation and testing. I also analyze learner data to apply, monitor and audit learner support funding. Through processes I have helped develop, each of these stages ensures that our delivery consistently meets national standards, awarding body, SFA and OFSTED requirements.

• Functional Skills Trainer

  • Jul 2012 - Apr 2015

  Wirral Delivering Functional Skills in English, Maths and ICT at Levels 1 and 2 to learners enrolled on apprenticeship frameworks. Pre-dominantly learners are from a Health and Social Care environment. With a caseload of 50 learners, all of which are entry level 3 or below the role involved co-working with the vocational assessors to move upskill learners to achieve. Travelling nationally I had learners based all over the UK, delivering one to one and group training. Other duties included: designing a… Show more Delivering Functional Skills in English, Maths and ICT at Levels 1 and 2 to learners enrolled on apprenticeship frameworks. Pre-dominantly learners are from a Health and Social Care environment. With a caseload of 50 learners, all of which are entry level 3 or below the role involved co-working with the vocational assessors to move upskill learners to achieve. Travelling nationally I had learners based all over the UK, delivering one to one and group training. Other duties included: designing a company-wide training programme to train new and existing staff members in their own FS; developing suitable contextualized resources for Maths, English and ICT and sharing these with assessors efficiently and keeping wider team updated on developments with Functional Skills.

• MIS Officer

  • Nov 2011 - Jul 2012

  Working in the Management Information Systems team co-ordinating activity and data re learner starts, completions and certification, using PICS and Maytas. The programmes delivered by this organisation are funded by the Skills Funding Agency who regulate the contracts and audit the programmes regularly. It was part of my role to ensure that paperwork completed is compliant and meets the required standard. I also liaised with the awarding bodies on progress of learner certificates and queries… Show more Working in the Management Information Systems team co-ordinating activity and data re learner starts, completions and certification, using PICS and Maytas. The programmes delivered by this organisation are funded by the Skills Funding Agency who regulate the contracts and audit the programmes regularly. It was part of my role to ensure that paperwork completed is compliant and meets the required standard. I also liaised with the awarding bodies on progress of learner certificates and queries. This role requires analytical skills as queries are raised daily re the status of a learner and there could be a number of possibilities as to reach a satisfactory outcome. My role also involves training other members of the team on processes and procedures to be followed.



Travelling

• Vietnam
• Human Resources Services
• 1 - 100 Employee

• Sabbatical to travel South-East Asia, Australia and USA

  • Sep 2010 - Sep 2011

  South-East Asia, Australia and USA Experienced different cultures and work ethics around the globe. Worked temporarily within an Australian government department, Centrelink, on the relief efforts for Queensland flooding, amongst other temporary roles.

• Skills for Life - Lead Tutor

  • Jun 2008 - Sep 2010

  Wirral Managing government-funded contracts (Train to Gain, Apprenticeships et al) providing periodic data reports to directors, funders, employers and colleagues relating to learner attendance, completion of learning programmes, achievements and withdrawals. Meeting and liaising with funders to discuss KPIs, trends and to negotiate contract movements. Involved in the internal auditing of programmes to ensure that paperwork and practices were compliant with those outlined by the Skills Funding… Show more Managing government-funded contracts (Train to Gain, Apprenticeships et al) providing periodic data reports to directors, funders, employers and colleagues relating to learner attendance, completion of learning programmes, achievements and withdrawals. Meeting and liaising with funders to discuss KPIs, trends and to negotiate contract movements. Involved in the internal auditing of programmes to ensure that paperwork and practices were compliant with those outlined by the Skills Funding Agency and preparing for external audits. To initiate, implement and grow the organisation’s apprenticeship delivery. This involved consulting all levels of staff and developing policies and procedures to launch our work-based learning programmes internally and externally. Driving and motivating a team of 6 people (based nationally) to complete learners’ on literacy and numeracy programmes in a timely manner, ensuring all targets and expectations are communicated to the team regularly. This would include but is not limited to financial deadlines, paperwork and funding requirements, health and safety updates and company procedures. Monitoring and improving the team’s quality and productivity through monthly performance reviews, appraisals and observations whilst developing good working relationships and rapport with team members. Also using a number of initiatives to encourage a degree of competition within the team. Keeping abreast of and reporting on developments in the Skills for Life sector, for example, leading on functional skills development within the organization. Also leading on an ‘embedding forum’ which looked at our work as a training provider to see how we could develop our resources and practices to improve a learner’s experience. Developing resources for Skills for Life and directing the team to do so. Delivering presentations to key clients, securing future business for Skills for Life. Show less



Partnership for Learning

• United States
• Public Policy Offices
• 1 - 100 Employee

• Skills Trainer

  • Jun 2005 - Jun 2008

  Liverpool, Merseyside, United Kingdom