Experience

DPA Law

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Legal Secretary

  • May 2022 - Present

• Legal Secretary

  • May 2022 - Present



Music HQ

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Customer Support Assistant

  • Feb 2019 - May 2022



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Representative

  • May 2013 - Feb 2019

  · I currently work alongside a team in a fast-paced branch in the Llanelli town centre. I am customer facing and have a wide range of responsibilities including cash handling, account opening, conducting savings account reviews with customers, administration, appointment booking, servicing atm, monitoring figures and spread sheets and hitting targets.· In addition to my role as customer representative, I am also the branch’s “Citizenship Champion”. This means that I am in charge of organizing fund-raising events, volunteering within the community and monitoring our Community Match Scheme which supports 3 local charities every quarter.



We Claim U Gain

• Financial Services
• 1 - 100 Employee

• Team Leader - Administration

  • Oct 2012 - Feb 2019

  I am currently responsible for a team of 16 Claims Handlers. I must ensure that work is delegated effectively depending on their personal strengths, setting daily deadlines and targets and supporting them through difficult claims. I must hold regular team meetings to keep the team up to date on changes within the company as well as one to one meetings with individuals to discuss their progress. Within my office there are four Team leaders. It is our responsibility to ensure that we all work together to ensure that the work is being processed efficiently and that all members of staff are "singing from the same hymn sheet", so to speak. I am also responsible for compiling daily reports on the amount of work processed by my team and taking my results back to higher management on a weekly basis.

• Claims Handler

  • Apr 2011 - Oct 2012

  Duties: Dealing with every aspect of a Payment Protection Insurance Complaint on the behalf of many clients. From receiving the initial “Claim Pack”, to liaising with various banks and lenders, to settlement of the claim. I am expected to have a good understanding of the computer programmes required to process the complaint, and have excellent telephone manner whilst liaising with both clients and lenders. This role has also enabled me to develop my leadership skills in mentoring any new claims handlers that join the team, sharing the product knowledge and customer service skills I have gained.



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor & Delivery Team

  • Nov 2010 - Feb 2011