Experience

Activate Learning

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Faculty Coordinator

  • Aug 2018 - Present



Oxford University Press

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Academic Partnership Representative

  • Sep 2016 - Aug 2018

  Epigeum, part of Oxford University Press is the leading provider of exceptional online courses designed to help universities and colleges transform their core activities – in teaching, research, studying and leadership and management.Our courses are developed through global collaboration of experts and partner universities and shared by subscription. They are produced by our in-house team of editorial and online professionals and used by leading institutions across the world.My role includes:• Research institutional development needs• Advise customers on courses to ensure they are confident it suits their needs• Act as a dedicated contact and first point of call• Campaign coordination• Lead generation & prospecting new business• Salesforce.com CRM management and reporting• Pipeline management

• Customer Services Supervisor & Salesforce Key User

  • Jun 2013 - Sep 2016

  • Team management• Training & Coaching• Recruitment• Quality checking & improvement measuring• Salesforce.com key user• Technical support for online products• Order processing• All customer queries• Financial queries• Usage & Gap analysis• Monitor KPI & SLA's

• Customer Service Executive

  • Sep 2010 - Jun 2013

  • Administrative support• Payment queries• Technical queries• Order processing• Access set up• Run COUNTER usage reports• Create customer Licence agreements



BOOKPOINT LIMITED

• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Services Advisor

  • Aug 2008 - Aug 2010

  • Preparing and processing orders / credits received from customers and publishers • Resolving and responding promptly to telephone and written queries from both customers and publishers • Proactively liaising with both publishers and customers to maintain a first rate working relationship • Liaising with all other Bookpoint departments to achieve swift problem solving and maintain good communication internally and externally • Preparing and processing orders / credits received from customers and publishers • Resolving and responding promptly to telephone and written queries from both customers and publishers • Proactively liaising with both publishers and customers to maintain a first rate working relationship • Liaising with all other Bookpoint departments to achieve swift problem solving and maintain good communication internally and externally