Senior Manager, Medical Information

• Jun 2022 - Present

Senior Program Manager/RN for Medical Information US and EU

• Jul 2012 - Jun 2022

Primary role: Manage operations within medical information programs and be the principal client liaison. Specialty skills/experience: • Managed small to large tier pharmaceutical clients • Launched numerous program and product launches • Skilled in aiding existing clients with implementation of initiatives for improvement • Worked as a database administrator for pharmaceutical clients from development to daily maintenance • Therapeutic area experience: women’s health, dermatology, aesthetics and correctives, cosmetics and over-the-counter products, oncology, neuroscience, pain management, and psychiatric conditions. Responsibilities: • Manage reporting of all pharmacovigilance and quality events of client products from initial receipt to submission to federal agencies • Analyze and report on program trends • Monitor and participate all quality control activities • Responsible for documenting all deviations and corrective actions • Ensure compliance with client policies and federal/global regulations • Manage and maintain medical information database (IRMS) for pharmaceutical clients • Handle customer complaints and escalations • Develop and maintain program materials (processes, reference documents, training) • Select, train and supervise at staff of up to 15 employees • Advise clients on best practices in the pharmaceutical industry to maintain compliance and optimize goals • Source and manage multiple vendor relations including pharmacovigilance services, sales, and distribution • Conduct client and program staff meetings • Identify issues and facilitate program improvement for the client • Manage program budgets totaling over a million dollars per year in revenue • Contribute to proposals for potential clients or for the expansion of existing client programs Show less

Medical Information Specialist/RN

• Jan 2012 - Jul 2012

Responsibilities: • Provide product medical information to consumers and healthcare providers • Document all inquiries including reports of adverse events, other safety related reports, and product quality complaints Responsibilities: • Provide product medical information to consumers and healthcare providers • Document all inquiries including reports of adverse events, other safety related reports, and product quality complaints

Contractor/Wireless Communication

• Jun 2006 - Jan 2012

Primary role: Manager of billing and project wireless accounts. Responsibilities: • Process monthly invoices and billing maintenance • Audit wireless accounts • Assist clients in setting up wireless accounts • Train employees • Create and maintain database Primary role: Manager of billing and project wireless accounts. Responsibilities: • Process monthly invoices and billing maintenance • Audit wireless accounts • Assist clients in setting up wireless accounts • Train employees • Create and maintain database

Registered Nurse

• Feb 2011 - Sep 2011

Primary role: Provide nursing care for transitioning patients to home environment or patients with more complex and long-term nursing needs. Responsibilities: • Care, monitor and evaluate patients • Assist with respiratory therapy • Coordinate with healthcare staff on patient goals for optimum outcome • Provide treatment for patients with gastric feeding and/or tracheotomy/ventilator needs Primary role: Provide nursing care for transitioning patients to home environment or patients with more complex and long-term nursing needs. Responsibilities: • Care, monitor and evaluate patients • Assist with respiratory therapy • Coordinate with healthcare staff on patient goals for optimum outcome • Provide treatment for patients with gastric feeding and/or tracheotomy/ventilator needs

Student Nurse Extern

• May 2009 - Jan 2010

Responsibilities: • Assist in daily patient care • Monitor patient status • Aid in nursing tasks Responsibilities: • Assist in daily patient care • Monitor patient status • Aid in nursing tasks

Administrative Assistant

• Aug 2008 - May 2009

Responsibilities: • Assist in lab procedures • Aid in creating plans of care for patients • Daily monitoring of clients • Managing daily schedules of clients for evaluation/procedures Responsibilities: • Assist in lab procedures • Aid in creating plans of care for patients • Daily monitoring of clients • Managing daily schedules of clients for evaluation/procedures