Senior Operations Coordinator

• Oct 2023 - Present

Operations Coordinator

• Jan 2019 - Oct 2023

Responsible for all UK SMETS2 and Communication Hub production. Managed the delivery of 2million+ products since initial release. Assisted in the planning, implementation and progress of all Operational projects.Developed and implemented operational strategies designed for growth.Reviewed project activities, costs and operations to determine progress.Improved team efficiency by training and mentoring individuals and setting achievable performance goals.Delivered continuous improvement mindset through performance evaluations and KPI management.Developed credible relationships with senior key stakeholders and team members.Implemented policy, planning and strategic decisions for productivity. Identified operational opportunities and challenges for strategic decision-making. Show less

Supply Chain Associate

• Jul 2018 - Jan 2019

Proactively assisted with general queries regarding operations based on Line Manager's needs.Developed credible relationships with senior key stakeholders and team members.Participated and led in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Managed forward and reverse logistics for all UK business. Implemented effective inventory management processes. Planned tasks and workflows for teams to achieve goals and meet deadlines.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Assisted in the maintenance of the customer Service Desk. Developed new processes for team communication and coordination. Show less

Supply Chain Administrator

• Jan 2018 - Jul 2018

Primarily supported the Head of Supply Chain and engineering teams to drive cost down activities, negotiate with potential new suppliers, and manage procurement for projects.Tracked the financial aspects of program implementation in line with budgets.Maintained excellent service standards while advising customers. Created spreadsheets using Microsoft Excel to achieve accurate data reporting.Cooperated with team members to develop and implement effective solutions.Coordinated with other team members to complete projects within set time limits.Processed all internal purchase orders.Sourced and converted quotes to PO’s to satisfy order requirements and VFM based on quality, value, quantity, availability and deliverabilityCreated and developed internal working processes to improve audibility.Provided Supply Chain support to technical teams for development and NPI activities Show less

Purchasing Administrator

• Jan 2016 - Jan 2018

Accurate input of all global sales orders onto system within a specific period of time. Allocated and planned stock for specific sales orders where necessary to achieve seamless supply of goods. Co-ordinated deliveries to customers together with 3PL provider - including booking-in deliveries with customers via e-mail/telephone where necessary. Administered and facilitated all relevant paperwork required for UK/International shipments. Completed administration tasks for goods leaving the 3PL Warehouse as required. Managed stock and delivery related issues to achieve effective resolution. Managed the end to end process of all orders, to include all communication with suppliers, clearing agents and customers. Oversaw day-to-day delivery mechanisms between the warehouse and the customers, focusing on delivering high levels of customer service. Observed, communicated and contributed to improved ways of working. Supported Commercial and Product teams on any ad-hoc project requirements to help drive business development and improved new ways of working. Show less