Experience

Southbrook Church

• United States
• Religious Institutions
• 1 - 100 Employee

• NextGen Volunteer & Weekend Experience Leader

  • May 2022 - Present

  Miamisburg, Ohio, United States



Wright-Patt Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Collections Quality Assurance Assistant Manager

  • Feb 2021 - May 2022

  Beavercreek, Ohio, United States

• Knowledge Management Specialist

  • Apr 2020 - Feb 2021

• Reference Guide Coordinator

  • Jul 2017 - Feb 2021

  Beavercreek OH

• Learning and Development Coordinator

  • Aug 2015 - Apr 2020

  Beavercreek OH •Assist with the design, facilitation, and evaluation of learning solutions across the company with a specific emphasis on new hire orientation and member service. •Support the Learning and Development team to develop training materials to include leader’s guides, end-user materials, job aids and reference materials. •Contribute to the development of department work flows, processes and procedures. •Lead facilitator of Train-the-Trainer class as well as reserve trainer for new… Show more •Assist with the design, facilitation, and evaluation of learning solutions across the company with a specific emphasis on new hire orientation and member service. •Support the Learning and Development team to develop training materials to include leader’s guides, end-user materials, job aids and reference materials. •Contribute to the development of department work flows, processes and procedures. •Lead facilitator of Train-the-Trainer class as well as reserve trainer for new partner-employees. Including the instruction of; products, building member relationships, and our core software system Episys.

• Member Experience Representative

  • Oct 2013 - Nov 2015

  Fairborn OH Worked as a Member Experience representative in a busy Member Center. Responsible for helping members complete transactions quickly and accurately while providing extraordinary service.



Miami Valley Animal Hospital

• Administrative Assistant

  • Nov 2012 - Oct 2013



Dr. Tirtha and Associates

• Front Desk Manager/Receptionist

  • Jul 2007 - Oct 2012