Experience

Lawrence Direct Marketing, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Account Coordinator

  • May 2018 - Present

  o proofread and edited content of client projects at every stage of production (multiple) o ensured grammatical correctness and flow o edited all copy with the audience and clarity in mind o wrote letter copy for direct marketing campaigns o checked accuracy of data fills in mail merge and ensured proper formatting retained throughout o wrote vendor instructions for mail production and donor returns o proofread and edited content of client projects at every stage of production (multiple) o ensured grammatical correctness and flow o edited all copy with the audience and clarity in mind o wrote letter copy for direct marketing campaigns o checked accuracy of data fills in mail merge and ensured proper formatting retained throughout o wrote vendor instructions for mail production and donor returns



Signs of The Times Apostolate

• United States
• Printing Services

• Executive Assistant and Editor

  • Sep 2017 - Apr 2018

  o edited magazine articles for flow, style, and clarity o ensured articles were grammatically correct and typo-free o wrote appeal letters to past and current donors o authored everyday emails for director o answered phones in a friendly way and directed calls appropriately o problem-solved in order to guarantee the best experience possible for customers o developed a strategy for answering phones o designed flow chart of conversation points for current and future employees/volunteers to use when customers call o spear-headed a magazine membership campaign, calling over 1,000 past members in a month, and tripling monthly income in comparison to past years o used Microsoft Access on a daily basis to maintain membership database o employed Sage application to place orders and back orders, research past invoices, and maintain magazine membership database o prepared memos o took notes at meetings o constructed goal lists for the week o compiled all necessary materials for weekly meetings o ordered lunch and scheduled meetings o maintained day-to-day cleanliness of the office Show less



CDW

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Account Manager

  • Feb 2017 - Aug 2017

  o Acted as liaison between customers and specialists o Scheduled consultative appointments for customer o Wrote detailed and concise explanations o Strove to always respond in a timely manner o Maintained a high level of communication with customers and specialists o Called prospective and existing customers o Organized software renewals o Built quotes and processed orders o Cataloged customer information o Managed daily calendar in Outlook o Utilized Microsoft Office and SharePoint daily Show less



Chick-fil-A Restaurants

• 700 & Above Employee

• Shift Assistant

  • Jan 2015 - Apr 2017

  o Ensured guests felt welcomed at all times o Processed point of service monetary transactions o Developed intimate knowledge of food products o Clarified methods of ordering and store policy o Educated guests about menu items o Strove to be the most efficient worker o Multi-tasked to achieve efficiency o Spoke with up to 100 guests/hour in drive thru o Cleaned and closed the store daily o Cultivated knowledge of safe food practice and cleaning procedures o Engaged cross selling and suggestive selling of products Show less



New York & Company

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Jan 2015

  o Engaged each customer with genuine, warm attitude o Provided tailored, attentive service o Collaborated with coworkers to create a synergistic work environment o Introduced customers to items that fit their needs o Organized merchandise and put back unwanted items o Checked customers out via POS system o Cleaned store prior to closing o Kept track of donations on behalf of charitable organizations o Presented benefits of membership credit cards o Engaged each customer with genuine, warm attitude o Provided tailored, attentive service o Collaborated with coworkers to create a synergistic work environment o Introduced customers to items that fit their needs o Organized merchandise and put back unwanted items o Checked customers out via POS system o Cleaned store prior to closing o Kept track of donations on behalf of charitable organizations o Presented benefits of membership credit cards



Christopher Newport University

• United States
• Higher Education
• 700 & Above Employee

• Student Athletic Equipment Manager

  • Aug 2012 - May 2014

  o Washed and organized practice clothes and uniforms for Volleyball and Basketballo Maintained inventory of athletic apparelo Utilized Excel to record inventory o Ordered athletic apparel for various varsity teams onlineo Inspected package contents upon arrivalo Packaged and sent back unwanted orderso Organized invoiceso Trained new employee after obtaining promotion

• Writing Associate

  • Jan 2013 - Apr 2013

  o Met with students individually to discuss improvement of writing skillso Coordinated schedule of conference timeso Reserved private study room for confidential conferenceso Emphasized “active listening”o Facilitated questions, allowing author time to think about answero Specifically for Spring 2013 semester of Second Year Writing Seminar



Chick-fil-A Restaurants

• 700 & Above Employee

• Team Member

  • Jun 2011 - Aug 2012

  o Endeavored to make every person feel like an honored guest o Tended to the needs of guests as a cashier and in the lobby o Counted change and swiped credit cards o Loaded Chick-fil-A gift cards o Made drinks and ensured guests received their meals o Restocked heavy and light items behind the counter and in the lobby o Physically active position o Endeavored to make every person feel like an honored guest o Tended to the needs of guests as a cashier and in the lobby o Counted change and swiped credit cards o Loaded Chick-fil-A gift cards o Made drinks and ensured guests received their meals o Restocked heavy and light items behind the counter and in the lobby o Physically active position