Katie Murphy
Customer Success Manager at AppZen- Claim this Profile
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Topline Score
Bio
Maria Fernanda Valencia
Katie has that unique mix of being commercially minded as well as being experience obsessed. She drives high NPS as well as delivering large deals by understanding product, customer needs and building strong relationships. All this while being a great team player!
Maria Fernanda Valencia
Katie has that unique mix of being commercially minded as well as being experience obsessed. She drives high NPS as well as delivering large deals by understanding product, customer needs and building strong relationships. All this while being a great team player!
Maria Fernanda Valencia
Katie has that unique mix of being commercially minded as well as being experience obsessed. She drives high NPS as well as delivering large deals by understanding product, customer needs and building strong relationships. All this while being a great team player!
Maria Fernanda Valencia
Katie has that unique mix of being commercially minded as well as being experience obsessed. She drives high NPS as well as delivering large deals by understanding product, customer needs and building strong relationships. All this while being a great team player!
Experience
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AppZen
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United States
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Software Development
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200 - 300 Employee
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Customer Success Manager
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Jan 2022 - Present
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INAP
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Success Manager
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Apr 2020 - Jan 2022
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Paymentsense
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United Kingdom
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Financial Services
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300 - 400 Employee
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Customer Success Manager
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Apr 2019 - Apr 2020
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SAP Concur
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United States
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Software Development
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700 & Above Employee
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Implementation Project Manager
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Oct 2017 - Apr 2019
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Customer Success
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Jul 2015 - Oct 2017
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Cabot Credit Management
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United Kingdom
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Financial Services
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100 - 200 Employee
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External Liaison Advisor
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Mar 2012 - Jul 2015
- Manage relationships with external vendors and agents- Complete information requests in several different formats- Use Collex and SAS to make sure customer accounts are kept up to date- Create monthly reports to help manage the agent performance- Ad hoc Administration for the business when required- Work towards targets as part of a team as well as individually- Client reconciliations
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Litigation officer
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Sep 2010 - Mar 2012
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Underwriting officer
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Dec 2008 - Sep 2010
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Account Officer
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Feb 2008 - Dec 2008
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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Business Support Assistant
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Nov 2001 - Sep 2007
- Processing of payments for clients including same day payments and international payments - Liaising with dealers on behalf of clients for treasurer deposits and international deals - Opening and closing of medium business accounts - General monitoring of clients accounts - Maintaining customer records for compliance and data protection - Preparing for annual reviews - Processing clients applications for lending - Liaising with other teams to complete customer queries or requests - Attending meetings with allocated clients Show less
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Community
