Experience

College Housing Northwest - CHNW
• Director of Property Operations

  • May 2018 - Present


Student Housing Company

• United Kingdom
• Commercial Real Estate
• 1 - 100 Employee

• Student Housing Consultant

  • May 2016 - Present

  Provided independent student housing consulting services in the roles of: Regional Manager * Responsible for the full direction, support & guidance of 10 value-add and distressed student housing communities to include over 4,000 beds/1,800 units, additional facilities and commercial retail space across 7 markets * Acted as a key decision maker for student housing division in policy and procedure, staffing, resident satisfaction, compensation & incentive structure, renovations and facility management * Assisted acquisition team and made recommendations on new student housing deals by completing due diligence tasks, market survey and lease-up plans, preliminary budgets, staffing structure, renovations and rent/revenue analysis * Oversaw $5M to $10M renovation budgets and recommended design concepts per community to include: unit interiors, facility exteriors, office space and amenities * Reviewed and audited property administrative, accounting, leasing and maintenance areas to ensure compliance with company policy Operations & Facilities Manager * Responsible for the direction & operation of the facilities management function of each new student housing community * Created and implemented each make-ready plan and schedule for the summer turn of all vacant units to include vendor selection, equipment and supply ordering, staff supervision and quality control * Organized and supervised all aspects of the mass move-in process Operations/Transition Specialist * Managed all aspects of the operational transition of a newly acquired student housing facility including hiring & orientation of the staff, office setup, resident management system configuration & facility maintenance * Facilitated the completion of all room/unit assignments, distribution of move-in information and communication with incoming students and parents * Developed & implemented a comprehensive plan for the large-scale move-ins and opening of each new facility Show less



Corvias Campus Living

• Real Estate
• 1 - 100 Employee

• Assistant Director of Transitions

  • Jan 2015 - Apr 2016

  Responsible for assisting with positioning the management operations and leasing efforts of privatized student housing facilities in the transition phase (via new construction or acquisition) by effectively coordinating and supervising the process of the operational transition. Coordination of tasks and projects often included budget monitoring, staffing and personnel assimilation, facility and locale research, coordinating the marketing and leasing program, rent collection procedure, residence life integration and/or implementation, risk management assessment and implementation, and other duties regarding the general operation of a student housing facility. Show less

• Training & Systems Manager

  • Apr 2014 - Jan 2015

  Supported the implementation of property management initiatives and programs by advising on the development of work flow processes and analytical reporting, proposing process improvements or program enhancements, and providing guidance on the development and effective utilization of systems and software. Designed and developed internal training products and programs and recommended learning solutions to support functional and business needs.



Campus Living Villages

• Australia
• Higher Education
• 300 - 400 Employee

• FAST Director (Project Manager)

  • Sep 2009 - Mar 2013

  • Developed comprehensive transition project plans detailing specific tasks associated with acquisition and development of new student housing properties • Monitored performance of transition projects from the initial phases of transition including assessment of the current community, hiring, training and orientation of employees, implementation of CLV policies and procedures and coordination of day to day operations of the community • Supervised a team of 6 Floating Directors and was responsible for the overall recruitment, training and leadership of Floaters. • Coordinated and assisted with new employee orientation, on-boarding, overall on-site training and education • Served as crisis response manager / problem solver in collaboration with Operations, Marketing, Accounting and Facilities teams to regularly address and solve organizational, team and individual employee training needs via classroom, webinars, conference calls and one-on-one training formats • Solicited bids, developed and sought out new contracts and managed national contracts with third party vendors providing facilities management, environmental, collections and procurement services• Organized and performed property audits of all facilities twice each year, compiled and reviewed all audit paperwork prior to submission to the executive team • Chief RealPage officer (Resident Management Software), Responsible for account management and client engagement services, maintained continuous alignment of software with strategic business objectives, made recommendations to executive team members to modify the program to enhance effectiveness toward strategic intent: o Provided project management expertise to coordinate a large number of custom enhancements to the resident management software, the most vital being online leasing. o Managed transition from software implementation to client support, performed all OneSite technology support for CLV, and troubleshot and prioritized all issues Show less

• Senior Director of New Business Transitions

  • Jul 2008 - Sep 2009

  • Lead operations and leasing efforts and teams of new communities in transition• Coordinated the initial phases of transition at the facility and remained at the community through the successful transition to management operations• Conducted initial assessments of the facility and coordinated work flow and completion of daily transition tasks, and assisted with the development of policies and procedures regarding facility start up or acquisition• Supervised and mentored all on-site team members during transitions • Performed due diligence activities prior to acquisition of new assets, conducted market research and analysis projects and composed detailed reports and provided recommendations to executive team members • Assisted in the development of new business contract proposals, presentations and RFP / RFQ.• Developed and maintained relationships with various university departments while coordinating marketing efforts, discipline, and developmental programming • Served as trouble shooter focusing on site recovery with an emphasis on operational excellence and improving customer confidence Show less

• Director of Special Projects

  • Jan 2007 - Jun 2008

  • Responsible for the research, updating and publication of operations policies and procedures, coordinated the dissemination of operations manual updates to executive management and site personnel• Developed training materials and lead educational programs throughout the year, monitored and maintained the resources available to staff• Managed and updated training information via presentations, webinars and training sessions • Traveled throughout the portfolio providing on-site training to new employees and served as corporate trainer and resource for staff, answering questions regarding corporate standards, policies, and procedures• Managed third party facilities management and customer satisfaction contracts and served as liaison between employees and third party contractors during disputes and system issues and concerns • Assisted with the planning of annual training and retreats, primarily the coordination of the yearly operations/management and marketing conferences; and conducted assessments and training satisfaction • Developed and coordinated yearly furniture and on-site asset inventory audits for portfolio • Served as Managing Director, Assistant Manager, Accountant, Bookkeeper or Leasing Agent as needed at site level Show less

• Coordinator of Special Projects (Floater)

  • Feb 2004 - Dec 2006

  Responsible for managing all operational and facilities management functions of an assigned student housing property, serving as temporary staff, most often in the role of Managing Director.